Aetna Executive Director, Public & Labor Solutions Management in New York, New York

Req ID: 41790BR


The Public Sector & Labor markets, comprised of Public Sector employers with 500 or more eligible subscribers & multi-employer Labor funds with two or more eligible subscribers, represent one of Aetna's largest growth opportunities. As healthcare becomes ever more hyper-local, Aetna needs differentiated & integrated solutions that address the unique needs of public sector & labor entities.

The Executive Director of Public & Labor Solutions Management leads the team responsible for building these solutions. By deeply understanding the needs of customers & members in this market, the Executive Director of Public & Labor solutions looks across the entire portfolio of products, including core medical (for active employees & retirees), ancillary, & pharmacy benefits, as well as clinical care models & networks, to build new and/or bundled solutions that will resonate with the Public Sector & Labor market.

Responsible for solution strategy in these critical segments, the Head of Public & Labor Solutions must partner tightly with the Commercial market leadership to deliver the solutions that will enable the Public & Labor business to achieve it's membership and revenue targets, both new sales & retention. The Head of Public & Labor Solutions will represent the product & solutions management function in the Public & Labor business leadership meetings, and is expected to work cross-functionally with sales, underwriting, actuarial, finance, marketing & product engineering to design & deliver new solutions.

Fundamental Components:

The successful candidate is a proven business leader with a deep understanding of the Public Sector and Labor marketplace, who will articulate a compelling solutions strategy that directly meets the needs of these customers. Additionally, this role will be responsible for components of the Public and Labor business operations including Compliance, Operational Effectiveness, and Joint Claim Administration solutions specifically targeting self- or TPA-settled Labor funds with accountability for the P&L.

This role is a member of the Product and Solutions Management organization leadership team, and will manage an organization of 25-30 individuals.

Essential Responsibilities:

Partner closely with the Public Sector and Labor market leadership to ensure those teams have the differentiated solutions necessary to drive profitable growth

Partner closely with the product design & implementation team to ensure that plan build-out and regulatory filings meet the unique needs of public and labor-specific solutions

Partner with partner product management to include 3rd-party offerings and new technologies into Aetna's integrated solutions

Analyze Public Sector and Labor markets, uncover customer needs and then design new solutions

Develop a deep understanding of the competitive landscape, from both a plan sponsor and member perspective, and then use it to build a solution strategy

Lead the development of rigorous strategic and economic business cases for all new solution offerings, including revenue, profit and market share targets

Manage solution development from concept gate thru launch gate

Evaluate existing solutions for current customers and determine whether to reconfigure or sunset ineffective or outdated products

Regularly present in front of customers and brokers on Aetna's solutions

Thought leadership, e.g., speaking at conferences and key customer forums

Work across Aetna's broad portfolio of products, including medicare, dental, vision, voluntary, stop-loss, and wellness programs to assemble these components into integrated solutions for the Public and Labor market

Partner closely with the digital membership experience team to ensure their new capabilities are included in Aetna's offerings

Partner closely with the clinical network team to ensure that their networks meet the needs of the Public Sector and Labor segments


Public Sector & Labor experience

Healthcare background

Min 10 yrs of demonstrated mgmt & leadership success within a P&L or product lead role

Strategic thinker with excellent judgment & business sense

Extensive experience & successful track record working in & building relationships within matrixed organizational structures

Problem solving, negotiation, communication & presentation skills


MBA preferred


Functional - Management//More Than 10 Years


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service