Bank of America Sales Performance Manager in New York, New York

Job Description:

LOB Job Description:

The Unregistered Sales Performance Manager (SPM) will work closely with Region Sales Executives and Market Sales Managers to ensure effective development and execution of local strategies and tactics that drive Consumer sales in the regions. The SPM creates customer-driven, sales plans to achieve and exceed region sales objectives. In this role, SPM’s will provide timely feedback to MSMs, RSEs and SPE on performance, sales activity and channel strategy opportunities related to the Consumer business. SPM is responsible to improve sales force effectiveness and productivity by coaching MSMs on using talent analytics, top talent retention and partner integration (for example, an SPM will analyze an MSMs market and identify skill/performance gaps and recommend actions steps/share best practices on how to solve the issue). The SPM will ensure adherence of the sales force to regulatory, policies and procedures. SPMs conduct in-market visits with RSEs/MSMs to role model Consumer-related routines/behaviors and provide coaching to improve skill set. The SPM is responsible to deliver and implement strategies and initiatives to drive Operations Market Manager (OMM) partner integration in daily practice. SPMs provide voice of associate for initiatives and incremental learning/development activities; they gather customer insights on offers, merchandising and collateral to improve awareness of offerings and elevate sales.

Primary Responsibilities

  • Travel weekly to financial centers to observe sales activities and coach MSMs on Consumer related metrics

  • Lead and/or participate in routines with region and/or market level partners across LOBs and drive day-to-day integration with these teams, especially Small Business and Home Loans

  • Monitor Consumer sales reporting and identify gaps/opportunities

  • Support effective on-boarding, training, and continuing education of unregistered sales associates.

  • Drive the adoption and execution of client relationship process, including sales playbook and lead management to achieve region goals while ensuring compliance with regulatory, policies and procedures

  • Coach to integration of unregistered sales roles in the financial center

  • Provide regulatory support for unregistered sales teams and ensure risk management and compliance throughout the sales workforce

  • Support the RSEs in implementing effective performance management including goal setting, incentive, and other reward and recognition mechanisms

  • Drive metrics and targets related to client experience, productivity, number of new relationships, revenue growth, , leadership behaviors & teamwork, partnership ability & managing by influence (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets for unregistered individuals for investment referrals to the broker dealer is not permitted)

Required Skills

  • 3+ years leading, coaching, and managing high performing sales teams within the financial services industry

  • Proven ability to drive integration across products and drive results through superior delivery and sales management

  • Proactively builds trusted relationships with key partners/clients

  • Ability to be a change agent and work in a fast paced environment

  • Experience in building effective client minded sales strategies which impact the business line

  • Projects enthusiasm, optimism, and determination

  • Communicates strategic business plans and tactical sales goals clearly and effectively at all levels

Preferred Skills

Undergraduate College Degree

Posting Date : 05/19/2017

Location : US-NJ-Englewood, US-NY-New York

Travel : Yes, 20% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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