Bank of America Claims Analyst II in Newark, Delaware

Job Description:

Hi, I’m Roberta, a Claims Analyst II here at Bank of America.

Our customers are at the heart of everything we do. As a Claims Analyst II, I make sure they know it by serving as their advocate.

When a customer has an issue with an ATM, debit card or Automated Clearing House (ACH) transaction, I help them by investigating and finding a resolution to their needs. I work in an inbound call-center, so I have an opportunity to help a diverse range of clients, utilizing the various tools to initiative new claims, follow up on existing claims, make account adjustments when appropriate, appeal denied claims, and research and resolve other complex customer concerns. The best part of my job is being there for our customers and building their confidence in Bank of America’s offerings.

My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.

As a Claims Analyst, I know I’m doing something important. I’m making an impact on our customers as well as my own career.

If advocating for customers sounds like your next challenge, please apply. And good luck!

Minimum skills


  • Are proactive and passionate

  • Work best in teams

  • Take pride in your work

Desired skills

  • Experience working in a call center or a financial/banking center

Minimum qualifications

  • Experience working in customer service

  • Interviewing for both 1st and 2nd shift

Posting Date : 01/13/2017

Location : US-DE-Newark

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Assistance for Applicants with Disabilities

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at .

Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Frequently Asked Questions

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at section for answers to these questions and more.