HERC Rentals Field Service Specialist in Newark, New Jersey
Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.
With over 50 years of equipment-rental expertise, approximately 4,500 employees, more than 280 branches and franchise locations around the world, Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care.
The Field Service Specialist is the front line driving force in providing exceptional service. The Field Service Specialist works directly with customers in coordinating service and repairs to equipment on current rental agreements.
The Field Service Specialist will communicate rental customers and internal staff to coordinate service of equipment away from branch locations. The Field Service Specialist will dispatch field maintenance, assist in tracking of costs and input work orders.
Assist the Maintenance Supervisor with the following:
Communication with all customers, internal and external – including over the phone troubleshooting
Processing of field service work orders
Coordination of outside vendors
Coordinate and dispatch all road mechanics in a timely manner
Ensure unparalleled customer satisfaction and rise customer issues to Maintenance Supervisor
All other tasks assigned by Management
Adhere to company policies and procedures
- High School degree with experience in the heavy equipment industry
- Prior experience in the equipment rental industry within a service capacity
Understanding of fleet maintenance
Customer service resolution practices
Ability to develop rapport with customers
Preferred Requirements :
Herc Rentals is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Job ID 137650
# Positions 1
Category HERC Operations