WindStream Communications Customer Care Specialist (RR) in Newton, Iowa

  • Start Date: October 9, 2017 *

    Customer Service

    The Windstream Consumer Care Representative handles inbound calls from Windstream customers in a call center environment. The inbound calls are driven by a variety of different customer needs. The Consumer Care Representative is primarily responsible for resolving billing issues and questions, as well as product/service concerns. Windstream is constantly expanding our broadband speed and product offerings and our Consumer Care Representatives are expected to educate, explain and ultimately sell our products and services to existing customers using a consultative sales process. Windstream places a high value on candidates that thrive in an environment that emphasizes teamwork, accountability and possesses a deep willingness to serve customers and drive positive customer experiences in a fast-paced work environment. We offer advancement opportunities; a total of 8 weeks of training and post-training progression pay increases.

    Requirements: Good telephone communication skills and customer interface ability. Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player and defuse difficult situations. PC skills (Windows), 10-key and keyboarding skills. The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry. Must be able to multi-task, access and update customer records while simultaneously interacting with the customer while on the phone. Must be able to work flexible hours on a rotating schedule including evenings, holidays and weekends. Also, overtime may be required.

    Education/Experience: High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.

    Bilingual a plus

Education/Experience: High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.

Primary Location: *US-Iowa-Newton

Job Category: *Customer Service

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. EOE AA M/F/Veteran/Disability Employer. Windstream is a drug-free workplace.

Requisition ID: 17002911