Comcast CommOps 3, Fulfillment (Quota) in Norcross, Georgia

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for the creation of quota for field operations, based on

input from field supervisors. Responsible for real-.time monitoring and

tracking of quota allocation and active quota management for field

operations. Coordinate all quota moves with field supervisory staff and

technical operations manager and ensure consistency of routing and work

load allocation. Has developed specialized knowledge/skills in own

area. May act as a resource for colleagues with less experience.

Core Responsibilities:

- Create quota distribution to ensure labor utilization across available


- Ensure quota is optimized daily to compensate for cancellation rates

and must do percentages.

- Ensure consistency in appointment windows and workload allocation

through daily monitoring of systems.

- Build, monitor, forecast and adjust quota to ensure adequate

reflection of all technical resources, including in-house personnel and

contract labor, in order to meet customer demand.

- Actively manage quota movements, changes, and allocation to

efficiently utilize cancelled quota and properly reallocate workload to

meet connect forecasted activity (days out) scheduled across service

centers and management areas.

- Generate quota reports, move reports, and forecasted connect activity

(days out) based on demand, special projects, and marketing forecasts.

Communicate all reporting results to management.

- Advise management of the need to open / close quota based upon

approved schedules, including vacation, training, and flex schedules.

- Utilize multiple applications and data sources to analyze trends and

project quota requirements.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School or Equivalent



- Generally requires 3-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer