Cintas Customer Service Representative in North Kansas City, Missouri

Customer Service Representative-10201912

Description

Cintas is currently looking for a Customer Service Representative to provide best-in-class, front-line customer service to each Cintas customer, internal and external. The Customer Service Representative will deliver this service through various channels - telephone, email, letter, instant message, fax/webflow and chat. The Customer Service Representative position is responsible for being available for inbound customer calls and adhering to the policies and procedures for phone management, attendance, quality and issue resolution. This position also makes outbound customer calls to gain information and/or to provide follow up to resolve customer issues.

Qualifications

•High School Diploma or GED; Bachelor's degree preferred

•Minimum 1 year of previous Inbound Call Center / Customer Facing experience required

•Ability to sit for up to 8 hours during a shift with or without reasonable accommodation

•Ability to accurately type a minimum of 30 words per minute

•Proficient in Microsoft Office applications and/or systems including: Email /corporate email system, Internet/Intranet and order entry/mangement system required; Microsoft Word and Excel experience preferred.

•Previous experience being managed to individual or team goals

•AS/400 experience preferred

Our partners enjoy:

• Competitive Pay

• 401(k)/Profit sharing/ESOP

• Medical, Dental & Vision Insurance Package

• Disability & Life Insurance Package

• Paid Vacation & Holidays

• Career Advancement Opportunities

For more than 45 years, Cintas Corporation has offered highly-specialized services to businesses of all types. Cintas provides uniforms, facility services, safety supplies, fire protection solutions, flame resistant clothing, cleanroom resources, and promotional products. We are the service professionals, providing countless supplies and services to businesses small and large throughout the world. Cintas operates in more than 430 facilities including six manufacturing sites and nine distribution centers. We also have one of the largest fleets in North America. To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.

Cintas is Team Driven, and the true spirit we share gives us a competitive edge. We win together by working together as a team, giving mutual respect to all of our co-workers regardless of their background or tenure. The engine of Cintas’ team driven approach is our culture, which drives our profitability and stability. It’s a culture that exudes a high degree of professionalism at every level of our business. It’s a culture that maximizes the career development of all of our employee-partners, regardless of their job title and description.

Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Category: Customer Service

Location: US-MO-North Kansas City

Organization: Global Accounts and Strategic Markets

Employee Status: Regular

Schedule: Full-time

Shift: First