Kaiser Permanente Quality Director Home Health and Hospice in Oakland, California
Responsible for multiple medical center facilities. Srvs as a critical link in the identification & resolution of issues affecting the home care agency. Integrates the quality Mgmt/performance improvement program w/clinical & business goals/objectives. Supvs & coordinates activities of assigned quality program staff. Provides oversight, planning & coordination of Quality Mgmt activities, including patient care reviews, compliance audits, concurrent & retrospective clinical record reviews. Trends & analyzes utilization, outcome & quality data.
Essential Functions: - Determines strategy for changing existing processes to meet regulatory requirements & translating external demands into program goals. - Works closely w/the medical, nursing, & support staff to ensure compliance. - Provides edu & tech support to the agency in developing, implementing & maintaining quality improvement activities. - Consults on performance review methodologies & performance improvement teams. - Collaborates w/clients, TPMG, & community in designing processes that continually improve the quality & levels of care & the delivery of srv. - Identifies & implements practices to improve quality & srv. - Manages the creation & maintenance of provider-specific quality improvement profiles to be used for credentialing. - Develops systems, templates & processes to identify & monitor indicators which best measure improvement in care delivery as well as credentialing & recredentialing of providers. - Establishes mechanisms for proactive identification of issues & tracking of corrective action to min negative impact & max learning. - Ensures that the agency's Performance Improvement Program is comprehensive & integrated, in compliance w/all licensing & regulatory requirements & consistent w/policies, procedures & standards. - Participates in the development, implementation & evaluation of best practices for Home Care. - Collaborates w/supv in implementing regional/agency/organizational goals & objectives. - Develops & maintains relationships & effective communication w/all levels of physicians & staff in order to facilitate problem identification & resolution. - Effectively communicates both verbally & in writing to assure that the staff, leadership & Quality teams are informed of the status & issues related to the Performance Improvement program, utilization Mgmt & risk Mgmt. - Negotiates organizational barriers for employees & ensures that necessary resources are available & accessible. - Effectively creates & facilitates collaboration & cooperation among diverse grps, people, depts, & professional disciplines. - Works closely w/Dirs to address patient care issues w/a goal toward resolution while maintaining confidentiality. - Oversees Quality Improvement & prepares quarterly reports for the hospital to the KP Board of Dirs. - Coordinates completion of annual evaluations & revisions to the Quality Improvement Program. - Manages dept staff. - Makes recommendations regarding the need for staff, space & other resources. - Instills a sense of customer focus in employees/volunteers. - Holds self & others to high standards of performance, & is accountable for results achieved & not achieved. - Recognizes achievements of staff/volunteers through rewards, recognition, & public communication. - Supervises work of other Quality dept staff. - Provides quality oversight of both internal & external contracts. - KP conducts compensation reviews of positions on a routine basis. At any time, KP reserves the right to reevaluate & change job descriptions, or to change such positions from salaried to hrly pay status. - This job description is not all encompassing.
Qualifications: Basic Qualifications: Experience - Minimum three (3) years of experience in Quality Improvement in a health care setting. Education - Bachelor's degree in health care administration, nursing, or public administration or related field required. License, Certification, Registration - Current California RN license (preferred) or other clinical licensure required.
Additional Requirements: - Knowledge of federal, state and accreditation standards applicable to Home Health/Hospice required. - Knowledge of governmental and other regulatory standards, requirements, and guidelines related to quality improvement. - Strong working knowledge of ongoing monitoring techniques (including criteria development and statistical analysis); care delivery in home care; total quality management principles, tools, and techniques. - Effective communication, negotiation and leadership skills. - Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications: - Clinical nursing experience preferred. - Management experience. - Management/operations experience in Home Health or Hospice. - Master's degree in nursing/administration/health related field preferred.
COMPANY Kaiser PermanenteTITLE Quality Director Home Health and HospiceLOCATION Oakland, CAREQNUMBER 577129
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.