Bank of America FC - Client Service Representative (Teller) - 20 hours - Grant Ave - Odessa, TX in Odessa, Texas
Financial Center Client Service Representative I s FC CSR I are responsible for providing a positive customer experience that leads to improved satisfaction and sales. FC CSR I s process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customers needs and encouraging customers to expand their relationship with Bank of America. This position was previously known as the Teller position within the Financial Center. Duties may include, but are not limited to the following;
Create a connection and develop rapport with customers to provide outstanding, personalized service
Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them
Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs
Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them
Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers
Accurately and efficiently process transactions such as customer deposits and cashing checks
Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate
Inform and educate customers on how to conduct simple transactions through self-service technologies
Follow established policies, procedures and guidelines to protect both our customers and Bank of America
May be required to work Saturdays and/or extended hours.
Posting Date : 01/13/2017
Location : US-TX-Odessa
Travel : No
Full / Part-time : Part time
Hours Per Week : 20
Shift : 1st shift
Weekly Schedule : Mon-Fri 9am-1pm; Saturday 9am-1pm; Day off during the week.
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Diversity & Inclusion
At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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