HCA, Hospital Corporation of America Clinical Engineer in Oklahoma City, Oklahoma
General Description: Supervises biomedical service activities within a hospital tower, manages small to moderate scope projects, implements solutions to unique issues as they arise or as they are assigned. Participates in meetings, organizes and hosts meetings, strategizes service activities, and forecasts service needs. As needed: responds to service calls and performs planned maintenance (PM) on complex biomedical equipment. Manages recalls, follows recall remediation through completion, and handles recall documentation.
Essential Responsibilities: * Evaluate complex clinical/biomedical equipment issues, system integration, clinical network connectivity, high-end equipment maintenance and repair; implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations. * Lead others as needed regarding appropriate policies, procedures, hospital protocol, and complete necessary documentation. * Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong interdepartmental relations and satisfaction. * Effectively communicate and partner with teammates and colleagues. * Implement facility business goals/objectives. * Represent the interests of customer departments and the system at large, attend meetings to facilitate expansion and support of new equipment, systems, or integrations, while optimizing resources. Focus on efficiency. * Lead, instruct, and assist technicians on all levels of repairs/resolutions. * Delegate tasks and perform certain administrative duties, including managing risk. * Proactively reach out to others on team (e.g., provide help, share best practices, mentor others). * Adoption or creation of standard work practices, implementation of LEAN * Share on-call responsibility. * Document all repair actions and submit reports/summaries according to schedule. * Ensure proper care of spares, tools, and test equipment, and ensure calibration. * Manage vendor’s service delivery processes. * Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction. * Direct activities of BMET’s, engage in a more interactive relationship with inter-departmental supervisors, interact with facility leadership, participate in meetings or committees as needed. * Meet or exceed The Joint Commission, State Department of Health and Human Services, Occupational Health and Safety requirements, and all other applicable regulatory requirements (FDA, CAP, etc). * Aware of and comply with the Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. * Complete all planned Quality and Compliance training within the defined deadlines. * Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. * Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner. * Ensure all test equipment is tracked and 100% calibrated on time.
Education and Experience: * Associate’s or Bachelor’s degree in a technical or medical field and 4 years of experience servicing every type of medical equipment; OR equivalent military education and 7 years of experience servicing every type of medical equipment; OR High School Diploma/GED and 10 years of experience servicing every type of medical equipment. * Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office). * Experience developing and maintaining good customer relations at all levels (e.g., nurses, doctors, leadership). * Experience interfacing with both internal team members and external customers as part of a solution-based service process. * Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner. * Ability to work independently and as a team to implement solutions through problem solving.
*Licensure/Certifications/Registrations Required: *N/A
*Knowledge, Skills and Abilities: * * Certified Biomedical Electronics Technician (CBET). * Experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment. * Experience in a hospital setting. * Ability to analyze metrics and reports * Able to think creatively and implement solutions/solve problems, even when unfamiliar with the task at hand. * Experience coaching, mentoring, and leading others. * Strong knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices. * Change agent and process-oriented. * Operate with efficiency and sense of urgency * Willingness to learn and adapt to changing environments. * Empower and inspire others. * Ability to deliver results in a changing environment, ability to multitask, strategize, and prioritize.
Title: Clinical Engineer
Location: Oklahoma-Oklahoma City-OU Medical Center
Requisition ID: 00322-91651