Bank of America Private Client Manager II - Palo Alto, CA in Palo Alto, California

Job Description:

Business Overview

U.S. Trust, Bank of America Private Wealth Management is a leading private wealth management organization providing vast resources and customized solutions to help meet clients' wealth structuring, investment management, banking and credit needs. Clients are served by teams of experienced advisors offering a range of financial products and services, including investment management, financial and succession planning, philanthropic and specialty asset management, family office services, custom credit solutions, financial administration and family trust stewardship.

U.S. Trust is part of the Global Wealth and Investment Management unit of Bank of America, N.A., which is a global leader in wealth management, private banking and retail brokerage. U.S. Trust employs more than 4,100 professionals and maintains 135 offices in 33 states.

U.S. Trust is looking to add the industry's most capable and trusted wealth advisors to the team. Inclusive in this opportunity are products, client service and support, and compensation and benefits programs among the most competitive.

Role Overview

  • Client team member with overall responsibility for maintaining and deepening existing and newly developed client relationships, while also responsible for contributing to new business development efforts

  • Works in close partnership with the client sales & service officers (CSSOs) and other specialists to ensure there is a coordinated approach to the clients day-to-day needs

  • Reports to the Market Executive or City Executive and obtains guidance from the client team lead (PCA)

Responsibilities

  • Focus on deepening client relationships; effectively manage a book of relationships in coordination with PCA, being responsible for client satisfaction and retention

  • Liaise with specialists, service officers and other resources to ensure the integrated delivery of investment, fiduciary, credit and banking solutions

  • Serve as periodic point of contact with clients and ensure quality and timeliness of client service delivery

  • Act as trusted financial advisor to, and advocate for, clients in coordination with PCA; provide them information and services that that expands their relationship with US Trust

  • Develop in-depth understanding of clients' needs, preferences and overall wealth; be responsive to changes in business environment or client needs

  • Achieve individual sales goals determined by ME and Divisional Leadership

  • Build relationships with internal partners

  • Meet Risk & Compliance requirements and policies

Enterprise Description Overview:

Private Client Manager II is a primary point of contact and service provider for existing HNW client relationships. A PCM ensures the timeliness and quality of client service delivery and is accountable for client satisfaction, relationship expansion through cross selling and retention. This position may be subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. If your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.

Qualifications:

  • 7+ years of successful experience in managing relationships with high net worth clients (or equivalent)

  • Excellent ability to work in team environment

  • Strong interpersonal and influence / partnership skills

  • Significant knowledge of banking and credit: general understanding of investments, trust and wealth transfer

  • Series 7, 63 and 65 (or Series 7 and 66) required

  • Unlicensed candidates may be considered if willing to obtain licenses within a standard time frame of 90 days per exam after the first working day in this position

Posting Date : 01/06/2017

Location : US-CA-Palo Alto

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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Diversity & Inclusion

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