Kaiser Permanente HC Support Representative in Pasadena, California
Works under direction of a Lead within a health care environment to support physicians, nurses, and staff in the use of computer software applications including HealthConnect and related products. Coordinated data input, tracking, and evaluation of training implementation activities. Escalates system issues to the Lead. Provides problem solving and instruction for supporting the use of software applications. Identifies and triages problems and effectively communicates those problems to the appropriate resources. Ensures communication of the resolution to the end user.
Essential Functions: - Provide problem solving and instruction to software end users. - Create daily support status reports. - Explain/instruct end users regarding issue resolutions. - Assist end users with the operation of computer software applications including HealthConnect. - Participates in KP directed software classes to be able to provide one on one instruction/support of the use of the applications. - Supports physicians, nurses and staff in the learning process for new software. - Various positions are under review with a joint Management/Union review committee for appropriate Union/Non-Union status and this position may be considered a union position or may be converted to a union position at some time in the future. - Should this position be determined to be union, it will be returned to the bargaining unit in accordance with the Collective Bargaining Agreement.
Qualifications: Basic Qualifications: Experience - N/A. Education - Bachelor's degree Or four (4) years of experience in business administration, economics, operations research, public health administration, or directly related field required. - High School Diploma or General Education Development (GED) required. License, Certification, Registration - N/A.
Additional Requirements: - Must demonstrate effective communication, consulting, interpersonal, and presentation. Proficient with PC applications including spreadsheet, word processing, and graphics packages. - Demonstrates self-initiative and innovation skills. - Demonstrated ability to master and teach new applications. - Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications: - Previous experience in the health care field. - End user training experience. - Position will focus on validation of monthly code updates, remedy support, Security updates, deployment of enhanced functionality and system support to our operational partners
COMPANY Kaiser PermanenteTITLE HC Support RepresentativeLOCATION Pasadena, CAREQNUMBER 571346
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.