Bank of America Supervision Principal - Managed Solutions Group (MSG) Client Review Note Monitoring in Pennington, New Jersey

Job Description:

The associate will be responsible for the supervision of certain Managed Solutions Group (MSG) accounts. These accounts are managed accounts that must adhere to product guidelines which govern the investments, activity and holdings in these accounts. The incumbent will be responsible for the supervision of these accounts with a very specific focus on the documentation requirements related to periodic client reviews.

This will include the following:

  • Conducting detailed reviews of accounts to ensure client contact notes entered during a client review accurately depict discussions of all account activity and a review of client account objectives and financial circumstances

  • Monitoring the adherence of accounts to the specific product investment guidelines governing the accounts

  • Communicating with financial advisors and branch office management regarding the quality and completeness of client contact notes.

  • Escalating unresolved issues to branch and home office management teams.

  • Maintaining detailed records and documentation of all outreach and required follow up.

Responsibilities include (but are not limited to) the following:

  • Conducting detailed reviews of accounts for adherence to documentation standards for client contact notes and specific periodic client reviews

  • Contacting financial advisors via telephone or email regarding the need to take corrective action based upon identified deficiencies within existing client contact notes

  • Maintaining detailed records of advisors that are reviewed, contacted for follow up, and remediation efforts

  • Contacting Administrative Managers, members of Branch Office leadership, the MLWM Supervision Executives or home office management to escalate problematic situations in the event corrective action has not occurred

  • Interface with business partners within the product group, legal, risk and compliance relative to the ongoing monitoring of accounts and trends of performance associated with this function


  • FINRA Series 7, and 8 or 9/10, and 63/65 or 66 required (in lieu of the 8 or 9/10, we would also consider someone with the 4, 24 and 53). Qualified candidates without principal licenses must be willing to obtain Series 9/10 within a specified timeframe.

  • 5 years prior business experience in the securities industry, with good working knowledge of security types and investment advisory programs

  • Excellent knowledge of Microsoft Office, with a particular emphasis on Microsoft Excel. (Must be proficient in working with large Excel data sets, pivot tables, and developing/executing queries across multiple data sets). Ability to generate statistical reporting out of large data sets

  • Excellent and proven analytical ability with thorough attention to detail

  • Superior interpersonal skills, including the ability to effectively plan, monitor, influence behavior

  • Excellent verbal and written communication skills in order to interface with financial advisors and all levels of the branch office management teams and various home office contacts and business partners

  • Superior business maturity as the incumbent will be required to interface directly with various levels of management (both home office and the branch) and financial advisors

  • Self-starter with strong work ethics, flexibility, and a sense of responsibility.

  • Proven ability to multitask

(Enterprise Role Overview)

FOR USE IN GWIM COO ONLY. This position provides regulatory supervision within a group for multiple business channels. Requires thorough knowledge of the BD and regulatory requirements including the variety of products and services offered. Works independently with minimal supervision. May be involved in customer contact.

Posting Date : 09/15/2017

Location :


  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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