Aetna MDCR Account Associate in Phoenix, Arizona

Req ID: 42010BR

Seeking candidates who can support the following territories/markets (AZ/NV, Great Lakes and/or the West Coast).


This individual would assist brokers with the contracting/certification process, enrollments, answer specific product questions and assist with escalated issues. This role would report to the Broker Service Department in MSO [Medicare Service Operations] but be dedicated to the appropriate market.

Fundamental Components:

Support the Medicare Local market providing superior service outcomes for brokers who support our Medicare products

  • first call resolution in support of brokers.

  • Provides immediate support and solutions to brokers regarding products, benefits, administrative policies and services as well as all Aetna broker systems.

  • Provides hands on support for end to end broker contracting through No More Forms.

  • Supports brokers submitting applications.

  • Responds to broker queries via phone calls and face-to-face meetings and seminars.


  • Health insurance related experience, supporting Brokers 2-3 years is REQUIRED.

  • Depending on role, knowledge of sales support preferred

  • Medicare background required


    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


    Insurance/Life and Health Insurance License is desired


    Functional - Sales & Service/Account Management/1-3 Years

    Functional - Sales & Service/Sales administration, support, reporting/1-3 Years

    Functional - Sales & Service/Strategy development/1-3 Years


    Technical - Desktop Tools/Microsoft Explorer/1-3 Years/End User

    Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User

    Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User

    Technical - Desktop Tools/Microsoft Project/1-3 Years/End User


    Leadership/Collaborating for Results/FOUNDATION

    Leadership/Driving a Culture of Compliance/FOUNDATION

    Service/Improving Constituent-Focused Processes/FOUNDATION


    Service/Demonstrating Service Discipline/FOUNDATION

    Service/Providing Solutions to Constituent Needs/FOUNDATION

    Service/Working Across Boundaries/FOUNDATION

    Telework Specifications:

    Please note this is multiple work locations. Noted in additional candidate information below


    Exciting opportunity to join the Aetna Medicare team. Work with internal and external constituents. Establish best in class service strategy.

    There are 4 current openings

    West - 2 [WAH options]

    AZ/NV - 1 [In house]

    Great Lakes - 1 [WAH or inhouse]

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service