Bank of America Technical Project Manager – Contact Center in Plano, Texas
Leads small to mid-size projects that are significant in scope and impact. Support the Contact Center and Fraud Technology environment s as a TPM (Technical Project Manager). Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives. Participates with IT management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal IT management for the resolution of unresolved problems, complaints and complex service requests.
*Candidates requiring visa sponsorship will not be considered for this position*
3-5 Years in Technical Project Management
Ability to multi-task, as well as being flexible to assist team members as needed.
Excellent communication skills (verbal & written) for all levels in the organization
Excellent organizational skills and ability to manage through ambiguity in processes and requirements
Excellent project financial management skills, including estimating, forecasting, and budgeting
Proven ability to lead complex projects and manage interdependencies with other programs / projects
Proficient in Microsoft Project, Excel, Word, PowerPoint, and Outlook
PMP Certification Desired Skills:
Project delivery experience in a Contact Center environment
Project delivery experience in a Fraud Technology environment
Posting Date : 06/04/2017
Location : US-TX-Plano
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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