Bank of America Technical Project Manager – Contact Center in Plano, Texas

Job Description:

Responsibilities:

Leads small to mid-size projects that are significant in scope and impact. Support the Contact Center and Fraud Technology environment s as a TPM (Technical Project Manager). Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives. Participates with IT management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal IT management for the resolution of unresolved problems, complaints and complex service requests.

*Candidates requiring visa sponsorship will not be considered for this position*

Required Skills:

  • 3-5 Years in Technical Project Management

  • Ability to multi-task, as well as being flexible to assist team members as needed.

  • Excellent communication skills (verbal & written) for all levels in the organization

  • Excellent organizational skills and ability to manage through ambiguity in processes and requirements

  • Excellent project financial management skills, including estimating, forecasting, and budgeting

  • Proven ability to lead complex projects and manage interdependencies with other programs / projects

  • Proficient in Microsoft Project, Excel, Word, PowerPoint, and Outlook

  • PMP Certification Desired Skills:

  • Project delivery experience in a Contact Center environment

  • Project delivery experience in a Fraud Technology environment

Posting Date : 06/04/2017

Location : US-TX-Plano

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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