HCA, Hospital Corporation of America Patient Financial Services Director - Lifepoint in Pulaski TN, Tennessee

Parallon believes that organizations that continuously learn and improve will thrive. That’s why, after more than a decade, Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

The Director of Patient Financial Services (PFS) is responsible for the daily operations of all Parallon managed facility-based revenue cycle functions and serves as the on-site liaison between the facility and Parallon Client Relations or the Service Center. The PFS Director integrates the departments’ services with the hospital’s clinical and ancillary teams, implements policies and procedures that guide or support service levels, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. They serve as a key promoter of the Service Center, which strives to meet and exceed the needs of its customers.

Supervisor – SSC AVP of Client Relations or SSC Executive Supervises – Patient Access Managers and/or Supervisors and staff

Transition Duties Include But Are Not Limited to: * Plan, prepare and integrate facility Patient Access processes with the SSC’s during implementation and deployment * Establish controls and review mechanisms for SSC policies and procedures related to Patient Access * Participate in and assist with gap analysis and resolution, education regarding process or policy changes, support facility financial team through transitional activities and become familiar with updated revenue cycle indicator reporting.

Operational Duties Include But Are Not Limited to: * Oversee facility operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, financial counseling, etc.) to ensure daily operations are maintained according to standard * Serve as the primary on-site liaison between the SSC/CRM and the Facility * Maintain and promote good customer relations with facility management, physicians and physician office staff * Coordinate with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns, and more * Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements * Inform designated CRM AVP of any significant issues in the Patient Access areas (e.g., Preregistration delays, unbilled challenges, pre-authorization backlogs, etc.) * Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education * Inform staff of relevant changes and developments in payer requirements * Ensure quality review measurements are in place * Facilitate implementation and monitoring of standard policies, processes, reporting and education programs * Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership * Develop specific objectives, budgets, and performance standards for each area of responsibility Identify and implement process improvements to lower costs and improve services to facility customers * Perform staff reviews and prepare performance documents for direct reports * Recommends appropriate number of qualified/competent staff * Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms * Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered * Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards * Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Knowledge, Skills & Abilities * * Organization - proactively prioritizes needs and effectively manages resources * Communication - communicates clearly and concisely * Leadership – guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services * Customer Orientation – establishes and maintains long term customer relationships, building trust and respect by consistently meeting and exceeding expectations * Tactical Execution – oversees the development, deployment and direction of complex programs and processes * Policies & Procedures – articulates * PC Skills – demonstrates proficiency in Microsoft Office applications and others as required * Financial management – applies tools and processes to successfully manage budget

*Age of Patients Served: * This position requires competence in assessment, treatment, and/or care for the age groups indicated. The staff member must be able to demonstrate the knowledge and skills necessary to provide care, based on physical, psycho/social, educational, safety, and related criteria, appropriate to the age for the patients served in his/her assigned service area. The skills and knowledge needed to provide such care may be gained through education, training or experience.

Age Groups: Birth – 1 year (infant), 1-11 years (pediatric), 12-16 years (adolescent), 17- 64 years (adult), 65 - Life Span (geriatric)

EDUCATION * Bachelor's degree in Business or related field * Equivalent work experience may substitute degree requirement

*EXPERIENCE * * Patient Access or Hospital Business Office experience. * Minimum 5 years' management experience * Experience in healthcare provider finance operations or similar service environments required.


Job: *Directors & Managers

Title: Patient Financial Services Director - Lifepoint

Location: Tennessee-Pulaski TN-Lifepoint - Hillside Hospital

Requisition ID: 08942-139709