Eaton Corporation Senior Analyst - EIAM Technical Support in Pune, India
The incumbent will provide support for Eaton’s production Enterprise Identity & Access Management (EIAM) services. Key characteristics of the role include working and collaborating directly with end users of the EIAM system and connected systems, the enterprise service desk team, EIAM support team members, EIAM architects, and other Eaton IT support teams on more advanced EIAM issues; effectively and efficiently resolving or escalating submitted support issues, within established SLA targets and to the satisfaction of the customer(s).; performing Root Cause Analysis and Problem Management activities within the guidelines of IT Service Management processes. Must be self-directed, make quality decisions, need little supervision, deal with ambiguity and solve problems effectively, and be interested in advancing the current capabilities with relevant and practical ideas.
A. Investigates, analyzes, diagnoses, and recovers from Oracle Identity Manager (OIM) application related Incidents, performs Root Cause Analysis, and executes the standard Problem Management process.
B. Operates in an (OIM) development role in response to project needs and enhancement requests
C. Interacts directly with internal customers while maintaining the highest degree of customer service.
D. Interacts with other IT support teams, including key suppliers, to collaborate on issue resolution and to escalate when appropriate.
E. Maintains issue and resolution information within the service desk database.
F. Maintains in-depth knowledge and understanding of the solution architecture. Contributes to and maintains the base of EIAM knowledge through documenting and updating internal procedures and technical specifications, such as architectural diagrams, design documents, and process-related materials.
G. Evaluates, tests, and installs patches in multiple environments (development, QA, production).
H. Assists in disaster recovery/business continuity tests and documentation.
I. Provides maintenance support of the EIAM request catalog, roles, and rules.
J. Support access provisioning and certification processes to ensure regulatory compliance and operational efficiency.
K. Maintains relevant skills through education and training opportunities and programs, and stays current with industry trends.
Bachelor's degree from an accredited institution
Five to seven years of related IT experience within some or all of the following areas:
J2EE Application Architecture
J2EE Deployment Methodologies
WebLogic Managed Server
LDAP knowledge (OUD, OVD preferred)
Basic Linux system administration
Basic database administration
Identity Management system
The following is preferred but not required:
- ITIL knowledge/certification
Oracle Identity Manager System Administration
Oracle Identity Manager and Oracle Access Manager End User Administration
OAM Policy and Resource Administration
Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.
At Eaton, we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently—if you’re determined, motivated and focused on improving the world around you—then it’s time to see where a career at Eaton can take you. For more information, visit www.eaton.com/careers.
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Job: Information Technology
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time