IBM SAP PMO TEAM LEAD in QUEBEC CITY, Canada
IBM Global Business Services: Join a Leader. Consult with us. IBM Global Business Services helps top-tier clients solve their most complex business and technical issues. As SAP PMO Team Lead you will deliver innovative business consulting, management of systems integration, and will work in close collaboration with the Technical Program Manager to deliver a complex multi-year program.The IBM Global Business Services division includes more than 60,000 professionals from more than 50 countries. Through a results-based approach, we enable our customers to use the latest technology and available data to improve their performance and create lasting competitive advantages.As a leading SAP PMO Team Lead provider operating in a growing group of large North American companies, we are proud of our talented team, our excellent reputation, and our unparalleled results.This opportunity is for a person with experience as a team lead assistant to management in a program office in the service industry and preferably in the public sector. The successful candidate will have a high level of proficiency in the French language (written and oral communication).The responsibilities of the position include:
The management of a team of SAP consultants who will have to carry out the following functions:
Provide additional expertise in business practices (best practices), the methodological framework and tools, templates, accelerators;
Coordinate, within the team, the learning of the methodology, tools, templates, accelerators. Conduct knowledge transfer;
Provide specific management expertise and act as project leader for the team in which it works: work planning, effort estimation, resource assignments, comparisons with similar projects, etc. According to needs and requirements;
Supervise and participate in the realization of deliverables;
Implement and implement quality assurance mechanisms for deliverables;
Assist managers in making sound decisions about all aspects of the program;
Support the resolution of issues;
Act as a facilitator during team meetings and workshops.
Support decision-making bodies in decision-making in the face of strategic choices by popularizing the underlying concepts and highlighting the risks / issues inherent in informed decision-making.
Proactively transfer knowledge to clients
Communicate in a team environment with clients and colleagues
Candidates must be fluent in French (verbal, written)
Acting as a Team Lead for a program office for a minimum of five (5) years in at least two (2) major mandates involving the implementation of a transformation program
Organization of business processes and technology based on the SAP integrated management software package.
Minimum of 4 years experience configuring the SAP solution in one of the following modules: CRM, Plant Maintenance (PM) or Customer Service (CS).
Experience with the implementation of the BRF + tool is an asset.
Experience in the service industry where point-of-sale management processes have required the development of complex business rules.
In-depth knowledge of SAP implementation methods, including ASAP
Understanding the new methodology SAP Activate is an asset
Must have a high level of proficiency in the French language (Both written and oral communication)