IBM Product Manager - Digital Client Engagement (DCE) in Raleigh, North Carolina
Cybersecurity is one of the most critical issues of our generation. No other company has the powerful combination of talent, industry-leading security technology, global reach and cognitive capabilities, powered by Watson, to combat the cybersecurity threat. This is more than just a job. If you want to help protect the world's cyber infrastructure and transform the security industry, we want to hear from you.For decades, IBM has been a leader in providing the security technology and services needed to protect client computing environments around the world. Now, IBM Security is applying Watson’s powerful cognitive ability to help clients secure new hybrid cloud workloads. We’re making significant investments to develop next generation security solutions and set the standard in the industry for protecting the hybrid cloud.We have terrific opportunities at the intersection of security, cognitive and enterprise cloud. Come join IBM!IBM is looking for an experienced Product Manager, Digital Client Engagement (DCE) to deliver on innovation plans and business targets. Joining IBM Security Services gives you the opportunity to:
Collaborate with a global team of security experts to deliver new, market-leading security services
Solve the world’s most complicated security challenges with clients around the globe
Be involved in the fast growing, cybersecurity space while working for a company that’s the recognized leader in the enterprise security space
In this role, you’ll play a central role leading and orchestrating the definition of requirements for client engagement with IBM Security Services. This role requires collaboration and coordination across internal and external teams and will be visible at the highest levels of our organization. You’ll work with our clients, security experts, partners, and operational stakeholders to prioritize roadmap features, and spearhead the definition and delivery of new differentiated capabilities. The successful candidate must have exceptional communication skills, problem solving skills, strong business judgment, and demonstrated relevant experience with digital client engagement (e.g. portal, mobile, Natural Language Processing, voice). We are looking for a proven ability to execute both strategically and tactically, and someone who is excited to take on new, ambitious projects that will be industry defining. This position requires a solid business and technical background, and the candidate should be client-focused with a passion for delivering compelling client experiences. Responsibilities include:
Use lean product management and agile practices to incubate new service capabilities.
Collaborate with a team in defining and executing our digital client engagement strategy.
Lead and execute the entire product life cycle, from strategic planning to tactical execution including:
o market analysis
o business case development
o competitive analysiso go-to-market definitiono offering / capability definitiono offering / capability developmento DCE alignment across our services portfolioo collateral developmento delivery readinesso sales trainingo promote and measure client advocacyo overall performance of the offering / capability in the market
Team with IBM and industry partners as it relates to their technology being leveraged as part of IBM’s services.
Work with local and regional product management, sales and delivery leadership around the world to understand and track the health and adoption of digital client engagement methods across the portfolio and gather feedback of future needs.
Support sales by enabling business development and sales teams, supporting client meetings, and helping to identify opportunities to increase that success.
Establish goals and review metrics to identify opportunities and deliver success.
Research and identify new opportunities for IBM Security to innovate on behalf of our clients.
Support press and analyst activities as required.
The successful candidate will demonstrate the following:
Experience with approaches for digital client engagement (e.g. portal, mobile, NLP, voice).
Excellent oral and written communication skills with the ability to influence others internally and externally.
Proven ability to lead cross-functional teams to achieve aggressive business objectives.
Proven ability to synthesize complex issues and opinions into simple stories.
Attention to details, proactive self-starter.
Ability to coach team members and guide them to deliver on business commitments.
Ability to analyze quantitatively, problem-solve, and scope business requirements.
Ability to deliver initiatives from conception through completion in an iterative way.
Ability to meet tight deadlines and prioritize workloads.
Ability to develop new ideas and creative solutions.
Our primary work locations for this position are Cambridge, MA and Atlanta, GA, but will consider candidates located in other US cities. Candidates must be willing to travel up to 30%, including international travel.
At least 5 years of experience in product management and/ or product marketing
Experience with approaches for digital client engagement (e.g. portal, mobile, Natural Language Processing, voice)
Must be willing to travel 30% annually, including international travel