Travelers Support Services Specialist in Rancho Cordova, California



Support Services Specialist

Target Openings:


Primary Job Duties & Responsibilities:

  • Answers incoming telephone calls, route calls, and directs visitors to appropriate office or individual.

  • Receives, sorts, processes and distributes incoming mail.

  • Researches for the appropriate recipient may be required.

  • Sorts checks, opens, date-stamps and secures.

  • Collects and processes out-going mail including Fed Ex.

  • Photocopies, scans and uploads to Claim File Cabinet.

  • Orders, receives and distributes supplies and/or equipment.

  • Performs administrative claim and/or accounting functions, data input, and file management.

  • Other duties as assigned.

Job Opening ID:


Environmental/Work Schedules/Other:

Other: Occasional overtime based on business need.

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

Job Specific & Technical Skills & Competencies:

Accountability: Takes ownership and responsibility for actions and outcomes, performance and results; Introductory Proficiency.

Customer Focus: Provides excellent service to internal or external clients; Intermediate Proficiency.

Relationship Management: Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results; Basic Proficiency.

Teamwork: Works together in situations when actions are interdependent and a team is mutually responsible to produce a result; Introductory Proficiency.

Job Category:


Job Summary:

Under close supervision, this position is responsible for providing administrative support to one or more individuals, teams, or units. Resolve routine problems and assist in the operation as necessary and assigned. This position does not manage staff.

Position Type:

Entry Level

Physical Requirements:

Operates standard office equipment - Continuously

Sitting (can stand at will) - Continuously

Standing (can sit at will) - Continuously

Lifting items up to 25 pounds - Frequently

Use of Keyboards - Continuously

Working in a confined or restricted area - Frequently

Other: Pushing and pulling of mail carts, up to 25 pounds, several times per day.

Minimum Qualifications:

High School Diploma or GED. Required. Working knowledge of math and grammar. Basic/Required. Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-enabled applications, and database software. Basic/Required.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Primary Location:

Rancho Cordova - California - United States