Penske Escalated Customer Service Specialist in Reading, Pennsylvania

Description:

Position Summary:

Penske is looking for customer focused individuals who will thrive on helping our customers by offering creative solutions and friendly service. Our customer base consists of small and large businesses that have purchased from Penske repetitively or for the first time. Candidates with customer service experience who enjoy talking to and connecting with people are encouraged to apply. There are many opportunities for growth inside the department and our company as a whole for those who excel in this role. Penske offers a competitive base salary and a comprehensive benefits package.

Major Responsibilities:

-Handle customer service calls in our busy Corporate Sales Center

-Resolve customer complaints and explain after-sale procedures

-Input customer information into the salesforce.com database

-Execute documents, obtain work orders and enter data in a variety of systems

-Interact with internal Penske departments and field locations

-Various duties as assigned by management

Qualifications:

-At least 2 years of experience in a customer service role either in a Call Center environment or in a customer facing / retail environment is required

-High school diploma or equivalent required

-Associates or Bachelors Degree preferred

-Able to work shifts beginning at 8am and shifts ending at 8pm and occasional Saturdays

-Possess strong people skills and highly service oriented

-Professional telephone presence required

-Excellent written and oral communication and interpersonal skills required

-Some level of sales experience or sales skills is preferred

-Strong multi-tasking and organizational skills required

-Ability to work in a fast-paced environment and remain accurate required

-Proficiency with computers including Microsoft and Windows based programs

-Fluency in Spanish desirable

-Regular, predictable, full attendance is an essential function of the job

-Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, GE Capital Holdings and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 250,000 vehicles and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit http://www.GoPenske.com to learn more.

Work Locations: 100 Gundy Drive Reading, PA

Primary Location: United States-Pennsylvania-Reading

Job: Administrative

Penske (Oracle) Job Name: Administrative

Req ID: 1709344