HCA, Hospital Corporation of America Customer Service Representative in Richmond, Virginia

The Customer Service Department serves as the primary contact by facility personnel seeking to resolve daily issues and concerns. The Customer Support Representative (CSR) functions as “account representatives” through assignment to customer facilities. Customer Support Representatives will establish rapport with customers in efforts to develop confidence in Supply Chain Services and will relate to issues with empathy and urgency while focusing on customer relationships with timely and frequent follow up. Each Customer Support Representative is responsible for answering and logging all incoming customer communications via telephone, email and/or fax, identifying or trouble-shooting potential Supply Chain issues and rectifying existing problems in a timely manner. The CSR is expected to maintain general competencies specific to all aspects of Supply Chain Services (e.g. - Purchasing, Accounts Payable, Internal Control, Warehouse, Pharmacy).

• Establish a call program/schedule to solicit facility account concerns

• Identify, trouble-shoot and resolve issues presented to Customer Service in a timely manner

• Establish and maintain rapport through effective communication and timely follow-up with customers,

coworkers, management, and outside agencies

• Answer and log all incoming customer telephone calls, emails and/or faxes to the Customer Service Department

pertaining to all aspects of Supply Chain Operations (e.g. - Purchasing, Accounts Payable, Internal Control,

Warehouse, etc)

• Notify Customer Service Supervisor of any unresolved issue and request assistance as necessary

• Maintain the strictest confidentiality regarding patients according to policy and procedures

• Perform other duties as assigned

• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” as well as the

Central Atlantic Supply Chain "Core Values"


• High school diploma or GED required

• Associates degree or higher preferred


• One year Customer Service experience and two years general Accounts Payable or Purchasing experience

preferred •Previous HCA Supply Chain experience preferred

Title: Customer Service Representative

Location: Virginia-Richmond-Central Atlantic Supply Chain

Requisition ID: 07848-12948