HCA, Hospital Corporation of America Patient Flow Coordinator in Richmond, Virginia

The Assessment Response Center (ARC) is a state of the art Behavioral Health clinical assessment and patient placement function that is located on the Chippenham Hospital campus. The ARC clinical team is composed of Registered Nurses, Therapists, Social Workers and Counselors who provide mental health assessments for patients of all ages located throughout the hospitals of the HCA Capital Division who may benefit from inpatient and outpatient psychiatric care. The wide variety of patient types that the ARC clinical team assesses creates a dynamic and compelling experience for its professional staff. Further, the unique application of telehealth as the means by which assessments are conducted offers those members of the ARC clinical team an experience with one of the most exciting advancements to contemporary clinical care. The ARC serves as a way to clinically assess and subsequently place patients into appropriate levels of care across multiple facilities using the innovation of telehealth. Professionals seeking an opportunity to apply their clinical assessment or patient placement skills within an environment that appreciates the emerging use of telehealth should find their work within the ARC a career choice that is fulfilling and rewarding.

The Patient Flow Coordinator responds to phone calls, fax, and e-mail requests for information, admission, transfer, and other non-clinical information. This role supports the clinical assessment team by assuring rapid response to requests for services. Responsibilities include:

  • Responds to phone calls quickly demonstrating good customer service skills.

  • Gathers initial information which is communicated to the clinicians for assessment and next steps.

  • Helps to locate available resources and coordinates information to support patient disposition.

  • Follows established policy and procedures in performing job functions.

  • Coordinates and participates with appropriate interested parties and physicians through the patient referral inquiry, admission, treatment and discharge process.

  • Tracks and reports on all key indicators related to calls, assessment, admissions.

  • Gathers information and develops reports outlining activities as directed including volume, response time, and outcomes.


  • High School Diploma or GED (required)

  • Higher education at some level in a behavioral health or emergency medical field (preferred)


  • 1-3 years’ experience in a behavioral healthcare setting, emergency department setting, or EMS (preferred)


  • Full Time

  • Night Shift (7p-7a)

  • 72 hours every pay period (every two weeks)

  • Weekend & Holiday Rotations

Job: *Admitting Registration Clerical & Scheduling

Title: Patient Flow Coordinator

Location: Virginia-Richmond-Capital Division Transfer Center

Requisition ID: 26676-39168