Bank of America Service Delivery Consult (GHR) in Riverside, Rhode Island
Overview of Department/Pension Service Delivery
Retirement Services Delivery Team oversees pension administration and provides oversight guidance and control for third party record keepers. The larger team interfaces with third party record keepers and internal contacts daily to ensure compliance in pension and retirement plans administration.
This position will be responsible for research, review and issue resolution related to the Bank of America Pension plan and several legacy plans. The incumbent will be required to work with several third parties and internal teams in order to provide accurate, timely, thorough issue review and resolution. In addition, the incumbent will be responsible for certain project management and process oversight/improvement initiatives.
Responsible for compliant plan administration
Works with internal BAC teams as well as third party vendors
Receives vendor escalations via online tool and researches utilizing a variety of sources (paper, electronic) and brings issues to closure
Manages projects and change initiatives
Develops and edits playbooks and literature
Conducts historical research
Completes data analysis/reconciliation
Conducts process review and suggests improvements
MUST have 3+ years experience with pensions
Intermediate Word and Excel skills (Excel: VLookUps, Pivot Tables)
Self starter, eager to learn
Ability to prioritize work, attention to detail
Demonstrated ability to manage and meet deadlines
Posting Date : 01/12/2017
Location : US-RI-Riverside
Travel : Yes, 5% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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