Cummins Inc. IT Shop Floor Support Leader in Rocky Mount, North Carolina

IT Shop Floor Support Leader


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Engine Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Rocky Mount, North Carolina for an IT Shop Floor Support Lead. Cummins USA is where you can work on industry leading projects.

Your impact will happen in these and other ways:

  • Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users. Coaches and mentors less experienced team members.

  • Performs routine maintenance, facilitates customization and changes to, and ensures system disaster recovery for systems.

  • Leads new employee technology setup, including computer setup and delivery and system access.

  • Resolves issues not readily evident and performs authorized changes and upgrades to existing systems.

  • Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.

  • Performs complex root-cause analysis to identify issues.

  • Coaches and mentors less experienced security analysts; documents knowledge and solutions for use across the organization


  • Technical Troubleshooting - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems

  • IT Incident Management Process - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems

  • Hardware/Networks/Operating System Interaction - The ability to understand the basic tenets of the physical IT system and that system's relation to the application

  • Production Support - Experienced in multiple aspects of production support processes, including monitoring and troubleshooting customer response and physical security.

  • IT Change Management Process - Ability to systematically control changes to Information Technology (IT) systems and maintain their integrity and traceability throughout their life cycle.

  • Analyze Issues - Understands complex concepts and problems and identifies how they relate to key processes

  • IT Architecture - Knowledge of concepts and philosophies regarding the design and deployment of information technologies and associated architectural concepts, principles and tools.


  • 7 to 15 years relevant work experience with leadership required.

  • Good Project management skills.

  • Hands-on leader: The candidate must have enough technical skills and be willing to occasionally assist end user by himself or herself to solve their problems.

  • The candidate must be willing to expand technical knowledge by reading manuals or calling technical support when an improvement project requires the use of new functionality never used before.

  • The candidate must feel comfortable working on a Team Base Work System.

  • The candidate must have international cultural awareness and be comfortable working in a multi-cultural environment.

  • Preferred experience in a Manufacturing Industry.

  • Preferred experience with the following software technologies, standards or products: MES Standards (MESA, ANSI), PLC Communications, OPC, Windows based server technology, Stratus (VOS) servers technologies, IBM MQ, UNIX based servers technology, Oracle 11i eBusiness Suite (ERP), Apriso Flexnet, Oracle database technology, MS Visual Studio, MS Access and XML.

  • Preferred experience with the following hardware technologies, standards or products: Motorola bar code scanners, Motorola hand held terminals, Cognex bar code scanners, RS232 Communication, Zebra label printers, Okidata impact printers, Serial MRV Terminal Servers, Wireless technologies and CiscExperienceo Ethernet Networking.

Education, Licenses, Certifications

College, university, or equivalent degree in Information Technology, Business or a related subject required.

Compensation and Benefits

Base salary rate commensurate with experience plus annualized bonus potential. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

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Primary Location United States-North Carolina-Rocky Mount-US, NC, Rocky Mount, CDC Case-Cummins

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Jun 13, 2017, 6:06:49 AM

Unposting Date Ongoing

Req ID: 170002RQ