Olympus America Inc. Software Implementation Engineer in Sacramento, California

Job Description

Midwest Region - The Software Implementation Engineer I will support software sales and ensure customer satisfaction through consultation, carefully planned implementation and post sales activities. The incumbent will assist with sales to new and existing customer base will occur through close MSG Sales and Field Service collaboration. He/She is responsible for product implementation that will occur through careful project management and installation leadership provided throughout all phases. The incumbent will perform installations following the Olympus approved MIT processes. Interfaces with other project stakeholders (i.e. Sales, Project Mangers, Hospital IT, Hospital Interface Teams, PACS Administrators, Endoscopy Managers, Biomed, etc). EOE M/F/D/V

Job Duties:

  • Work closely with customers to install hardware and software as directed.

  • Conduct and assist with training to customers on software products.

  • Provide post installation support including user education as required.

  • Work closely with customers, local sales representatives, product engineers, marketing managers, administrative, and other field support personnel to provide the highest level of customer support and satisfaction.

  • Provide technical sales assistance for sales team, help develop sales leads Support product demonstrations as required.

  • Collaborate with sales teams, customers IT and Interface engineers to provide technical reviews to assess equipment needs and to determine system requirements and explain product and service offerings to customers.

  • Provide accurate and timely quotations through needs assessments provided through customer interviews and in field site surveys.

  • Maintain high degree of accuracy through effort to stay current with product and technology changes through consultation with Marketing, Software Development, Sales and Field Service counterparts.

  • Project manage software implementations throughout all phases of the project by bringing all key resources together to properly implement the entire installation.

  • Work closely with customer PACS administrators and HL7 EMR teams to properly interface software products with Hospital systems.

  • Provide technical site surveys to understand customer workflows, physical room layout and logistics to properly plan out software project installations.

  • Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, expense reports and service reports, as required, accurately and in a timely manner.

  • Develop and maintain effective knowledge of competitive products, strategies, and organizations.

  • Develop knowledge of clinical applications and competitive strategies through the use of in house literature, on the job training, marketing material, and sales brochures.

  • Perform all other related duties as assigned.

Job Requirements:

(ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED)

  • Associate’s Degree in Electrical, Electronics, Bio Medical, Business or Computer Science (or equivalent knowledge) is required; Bachelor’s Degree is preferred.

  • ​Minimum of 1 year experience in field support, software sales or related experience is preferred.

  • Knowledge of HL7 and DICOM protocols is necessary.

  • Experience in medical instrumentation and software installations is preferred.

  • Medical software sales experience is preferred.

  • Must be able to successfully complete Network Administration courses.

  • Solid working knowledge of electronics, personal computer hardware and software, and LAN concepts is preferred.

  • Must be proficient in technical related job functions.

  • Proven ability to work under pressure is desired.

  • Demonstrated decision making ability towards solving problems, and effectively communicate these solutions to co workers and customers is essential.

  • Must be a self-starter requiring minimal supervision.

  • Must be able to work within an operating room environment.

  • General understanding of business policies and practices is necessary.

  • Good communication skills, both written and verbal, are essential.

  • Must have Valid Driver’s License.

  • Must be able to travel (>60%).

  • Ability to work flexible hours as required to meet installation project objectives is necessary.

Auto req ID 2373BR

Posting Title Software Implementation Engineer

Company URL Olympus America Inc at http://www.olympusamerica.com/

About Us Olympus America, Inc. with headquarters in Center Valley, PA is a precision technology leader, creating innovative opto-digital solutions in health care and life science products throughout North America. Olympus works collaboratively with its customers and its affiliates worldwide to leverage R&D investment in precision technology and manufacturing processes across diverse business lines. These include: gastrointestinal endoscopes, accessories, and minimally invasive surgical products; advanced clinical and research microscopes. Olympus America Inc

Posting Locations California, Sacramento

Colorado, Denver

Illinois, Chicago

Kansas, Kansas City

Oregon, Portland

Washington, Seattle

Olympus is an Equal Opportunity Employer, and our policies prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.