Thermo Fisher Scientific Logistics Support Representative in Santa Clara, California

Job Description

Position Summary:

Position will provide administrative support to distribution operations while serving as a liaison between distribution, customers, vendors, sales, and customer service. Will work with all necessary departments or outside vendors to resolved distribution issues.

Key Responsibilities:

  • Receive, prioritize, and direct warehouse phone calls, e-mails, and voice messaging including order inquiries.

  • Along with Management meet with local carriers to discuss freight claims and process and initiate recovery for inbound and outbound freight claims.

  • Respond to inquiries of customer orders in the Warehouse Management System and inventory control system.

  • Provide Material Safety Data Sheets (MSDS) and Certificate of Analysis (C of A) as requested.

  • Update, assist and cancel orders in the order pool Interface Recovery reports as necessary.

  • General administrative duties such as filing, faxing, answering phones, and preparing correspondence.

  • Provide assistance and training to other Logistics Support Representatives as needed.

  • Perform other duties as assigned by Management.

Minimum Requirements/Qualifications:

The requirements listed below are representative of knowledge, skills, and/or ability. To perform this job successfully, and individual must be able to complete each essential duty in a satisfactory manner and work in a team environment. Must be proficient in all aspects of distribution and departmental standard operating procedures.

  • A High School Diploma or GED.

  • General warehouse experience is preferred.

  • Worker should have or be willing to obtain forklift certification and prior experience operating a powered industrial truck, preferably a cherry picker.

  • Preferred experience in computers and scanning equipment.

  • Must be able to maintain a high level of accuracy and attention to detail.

  • Must be able to work independently and posses problem solving abilities.

  • Ability to constantly stand and move around department required.

  • Frequent walking, stooping, bending and reaching required.

  • Regular, reliable and predictable attendance necessary for adequate scheduling and coverage.

Non-Negotiable Hiring Criteria:

  • Ability to read and write in English.

  • Lifts, carries, pulls and pushes up to 40 - 70 pounds frequently and 100 pounds occasionally with or without accommodation.

  • Demonstrates the Thermo Fisher values of Integrity, Intensity, Innovation and Involvement.

This position has not been approved for Relocation Assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.