IBM FABT062802 - Technical Support Rep in SANTA ROSA CITY, Philippines

Manage email/calls by sending initial response and actions as per requests of T2 Engineer, Trading Partners, Clients and the likesEnd to end responsibility of closing the tickets lies with the level - 1 teamOccasionally involves technical query resolution, managing queries that may involve working on HTML pages and the likesWill monitor the central console and pro-actively raise service requests if neededManage elevations/escalations based on Service Request Severity

Technical/IT Background, College Grad, BPO experience

GPSD-Fin & Admin

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