McKesson Unit Coordinator in Scottsdale, Arizona

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Specialty Health, our products and services span the full continuum of specialty patient care. From the initial phases of a product life cycle and the distribution of specialty drugs, to fully integrated healthcare technology systems, practice management support, and ultimately to patient care in the communities where they live, we empower the community patient care delivery system by helping community practices advance the science, technology and quality of care.

We have a vision —that the long-term vibrancy of community care will be achieved through the leadership of physicians committed to clinical excellence and innovation, enabled by close collaboration with our organization and our deep clinical, operational and technological expertise. Every single McKesson employee contributes to our mission—by joining McKesson Specialty Health you act as a catalyst in a chain of events that helps millions of people all over the globe. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Join our team of leaders to begin a rewarding career.

Position Description

Works in a fast paced, high-volume contact center environment with a variety of product support programs managing complex reimbursement issues. Provides guidance and first line support to pharmacy specialists and reimbursement specialists. Monitors and coordinates workload. Responsible for evaluating and providing direct feedback to frontline staff. Works closely with healthcare providers and patients to assist with escalated reimbursement or order status questions. Must have an in-depth understanding of insurance plans and benefit structures in order to obtain detailed benefit information and maximize plan benefits. Must have an in-depth understanding of Medicare, Medicaid, and various public funding programs in order to effectively support the reimbursement specialist. This position operates in a lead capacity when the Reimbursement Supervisor is not available to answer questions and provide guidance to frontline staff. Must have the ability to correctly discern problems following established procedures and determine appropriate course of action.

Key Responsibilities

%

1.

Provides daily operations support to frontline staff to effectively respond to escalated issues and complex cases referred from pharmacy specialists, reimbursement specialists, and customers.

35

2.

Monitors workload and assigns daily work to frontline staff to ensure productivity levels are achieved.

20

3.

Monitors telephone calls and reviews case documentation to ensure quality and accuracy of frontline staff output.

15

4.

Provides to the Supervisor and Team Leader operational and analytical reports to identify and act upon undesired results for productivity and workflow management.

10

5.

Conducts external research to identify appropriate and specific coverage information for inclusion to the internal resource database for future reference purposes.

10

6.

Interacts with other departments to support reimbursement-related activities, goals, and objectives.

5

7.

Monitors service levels to ensure goals and objectives of department are achieved.

5

100%

Minimum Requirements

4 years customer service experience

Critical Skills

  • 3 years of healthcare leadership related experience.

  • 5 years related healthcare related reimbursement experience

  • Experience in the healthcare industry including, but not limited to, Medicare and/or Medicaid program administration, insurance verification and/or claim adjudication, physician’s office or outpatient billing, pharmacy and/or pharmaceutical manufacturers is preferable.

  • Must be able to analyze specific data and prepare written reports for management and client communications.

Additional Knowledge & Skills

  • 2-3 years of call center experience preferred

  • Excellent communication and organizational skills

  • Strong problem solving and decision making skills

  • Ability to effectively handle multiple priorities within a changing environment

  • Strong oral and written communication skills

  • Strong organizational skills

  • Proficiency with MS Outlook & MS Office

  • ICD-10, HCPCS, CPT experience preferred

Education

HS Diploma or equivalent

Physical Requirements

Normal Office Environment

Benefits & Company Statement

McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement

No agencies please.

Job: Customer Care

Organization: McKesson Specialty Health

Title: Unit Coordinator

Location: Arizona-Scottsdale

Requisition ID: 17003782