Cummins Inc. Order Management Customer Service Representative in Seoul, South Korea

Order Management Customer Service Representative


Order Management Customer Representative – On Highway

No, this isn’t one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

Cummins, a global power leader, is a corporation of complementary businesses that design, manufacture, distribute & service engines, fuel systems, controls, air handling, filtration, emission solutions, power generation systems and all related technologies.

Cummins Engine Business Clean, efficient and always dependable. Cummins engines are at the heart of how hard work gets done. Our on-highway, off-highway and marine divisions power everything from 360-ton mining trucks to ambulances, and a full line of recreational and commercial marine diesels. Every one of our engines is protected by the Cummins genuine Parts and Service, with more than 5,500 locations worldwide. Rest assured that with Cummins, You need, whenever you need it – day or night.

Our Vision is to be a trusted partner that delivers best in class services to our customers, every time.

Cummins, a Fortune 150 company, has been recognized by national and international organizations for our employees and Cummins’ unique working culture such as World’s Most Ethical Companies by the Ethisphere and awarded a perfect scored in the 2013 Corporate Equality Index by the Human Rights Campaign as part of its Best Places to Work initiative.

This is an exciting opportunity in Cheonan for an Order Management Customer Representative. Cummins Korea in Seoul is where Ensures that customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. Acts as customer contact regarding order issues, scheduling, and shipping. Collect and collate On-Highway market sales data and business intelligences by contacting OEM accounts, and support SBP/APP/AOP procedures.

Of course, with room for career progression, and global exposure, this position could be the next step in your successful engineering career.

Key Responsibilities - Thinking beyond your desk includes:

  • Provide consultative, pre-sales support information to customers (lead time, availability, minor technical support, policy), making recommendations and providing guidance

  • Performs order management functions for a specific set of customers/accounts; responsibility for the entire order life cycle (special pricing discounts, change order & cancellation processing, invoicing/credit memos).

  • Act as single point of contact to the customer for order inquiries

  • Possess general understanding of logistics, transportation, warehousing needs of assigned customer base

  • Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput

  • Communicate with staff from other areas in the organization such as production, warehouse, or logistics to confirm the status of orders and resolve customer complaints

  • Support OMCS departmental goals and initiatives to become a more proactive customer support organization: develop, document and enhance standard sales administrative practices as they pertain to customer communication, manufacturing communication and order throughput processes.

  • Identify ideas and develop proactive communications to assigned customer base, regarding processes, policy and / or best practices

  • Hosts customers at local plant for customer visits, witness tests and/or factory tours

  • Participates in continuous improvement projects

  • Communicate with OEM accounts to get sales info, engine/vehicle inventories and vehicle operation plans and analyze the data

  • Compile and analyze market/OEMs’ data for the SBP/APP/AOP procedures.

  • Understand FX movements and reflect in price adjustment actions.

  • Manage AR and past-due with OEMs and regular updates to corporate teams.

  • Participate in On-highway team’s market survey, VOC-collecting and manage promotional give-away item



  • Foster Open Communication - Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others.

  • Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints. Encourages others to share information in an organized and effective manner.

  • Must possess strong oral and written communication skills.

  • Manage Execution - Must have strong ability to multitask and prioritize based on customer demand and workload.

  • Technical Skills - General understanding of order entry processes, systems and overall customer support functions. Knowledge of production planning and back office functions, an international trading knowledge, basic financing and FX understanding and knowledge.

  • Personality – Proactive mind sets with winning spirits. Open-minded and outgoing personality.

< Education, Licenses, Certifications and Experience>

  • University, or equivalent degree required.

  • Preferred 2 5 years customers service experience preferred in the Automotive or related industry.


  • Seoul

Compensation and Benefits :

  • Base salary commensurate with experience plus performance based bonus. Cummins Sales and Service Korea provides a Market competitive compensation – including 4 Major insurance support, Group Insurance, Annual medical check, Competitive Pension, Child care support (under 7years old)/Children school tuition support (primary/high school/University), Employee Congratulation , Condolence support, Employee Assistant Program (Consulting) and may more…

Cummins and Equal Opportunities:

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace.

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:

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Primary Location Korea, Republic of-Seoul-Jung-gu-South Korea, Seoul, Cummins Korea Ltd.

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Apr 20, 2017, 9:55:44 PM

Unposting Date Ongoing

Req ID: 170001OV