Hilton Linen Attendant in Shanghai, China
A Linen Attendant is responsible for assisting in managing linen room operations to deliver an excellent Guest and Member experience while ensuring quality controls are in place and managing guest inquiries.
What will I be doing?
As a Linen Attendant, you are responsible for assisting in managing linen room operations to deliver an excellent Guest and Member experience. A Linen Keeper will also be required to ensure quality controls are in place and manage guest inquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist in overseeing Linen Room operations
- Ensure quality controls are in place for all linen processes, rejecting any exceptions
- Maintain cleanliness of the Linen Room
- Ensure linen and housekeeping supplies are ordered and controlled in line with Business and Events
- Carry out stock takes
- Take receipt of stock and ensure safe storage
- Manage customer service issues quickly and effectively
- Oversee the issuing of linen via a requisition system
- Ensure team members adhere to all Health and Safety Regulations
- Carry out any other reasonable task set by the hotel's management
What are we looking for?
A Linen Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Ability to work under pressure
- Ability to work on own or in teams
- Methodical and well organised
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous hotel or laundry experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job: Housekeeping and Laundry
Title: Linen Attendant
Requisition ID: HOT03RNN