Hilton 宴会销售经理 in Shenyang, China

Position Summary 职位概述

 

The Banquet Sales Manager is responsible for the successful handling of groups involving 10 or more guestrooms. Under the general guidance and supervision of the Director of Banquet Sales, maximizes business opportunities, ensures effective communication with clients and efficient coordination with departments concerned.

宴会销售经理主要负责成功的接待10间房以上团队生意,在宴会销售总监的协调管理下,寻找商机,保证有效的沟通与客户和各部门有效的协调。

 

1.       Liaises closely with Sales Team in proposing the best deal when handling leads /inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed event.

当销售团队操纵生意案例/ 需求(价格策略、特殊需求)时给予建议和支持,了使生意质询转变为确认的事件。

2.       Prepares proposals / contracts for leads / inquiries received from Sales Managers.

当从销售经理处拿到生意需求时,及时为客户准备计划书/合同等。

3.       Follows through from negotiation until departure for events assigned.

对于分派的会议事件从开始要坚持谈判。

4.       Liaises with clients on finalising details and gives professional advice on set-ups and planning of events.

和客户一起商谈最终细节并在活动计划和布置上给予专业的忠告和建议。

5.       Practices up-selling at all opportunities to maximise revenue.

尽最大可能去提升销售额在所有机会。

6.       Ensures effective communication with clients and internal departments.

保证与客户和酒店各部门有效的沟通。

7.       Responsible for the dissemination of groups related information to other departments e.g. issues Banquet Event Orders, Group Resumes and chairs pre-event meeting.

将团队涉及信息分发至酒店各部门。例如:发宴会通知单,团队摘要和准备会议讲座。

8.       Maintains close co-ordination with respective departments on organisers’ requirements and last minute event requirements.

在会议组织着有需求或有紧急需求时及时与各部门进行沟通协调。

9.       Be visible to organisers and clients during their event/group dates and monitors guest satisfaction.

让活动组织者和客户在活动/团队停留期间让其客人满意。

10.   Oversees the operation of banquet functions and works closely with various departments to ensure quality service is delivered to our clients at all times.

检查宴会运行和与其一起工作的各部门工作,在所有的时间内确保有质量的服务给客人。

11.   Regularly reviews Master A/C postings to ensure postings are correctly done. Reviews bills with organizers regularly so as to eliminate adjustments needed on final invoice.

有规律的回顾主要帐户抛入并确保其准确性,需要和客户一起回顾帐单以调整最终发票清单。

12.   Maintains close communication with concerned Sales Manager during the process.

在工作进行中与相关销售经理维持持续沟通。

13.   Involves concerned Sales Manager during post-event meeting and post-event follow up such as sending Thank you letter & Post-Event Critique forms together.

和相关的销售经理一起跟进会议和活动,例如一起发感谢信和会议跟踪调查表等。

14.   Verifies total charges and layout of invoices prepared by Accounts Receivable and sends out to orgnisers.

校正总帐单和发票并由应收款部门准备和开发票给组织着。

15.   Obtains feedback from clients and follows through with the necessary actions .

从客户处获得意见反馈并通过必要行动来跟进。

16.   Refers leads and sends Event Profile information to relevant sister hotels or NSO/ISO (if any).

查阅会议案例和发送会议活动档案给相关姐妹酒店和总部区域销售部。(如果需要)。

17.   Maintains the active Event Profile Database & Group Chart.

保持制定有效的会议活动数据档案及团队结构图。

18.   Establishes and maintains files of major accounts and assists the Director of Banquet Sales in maintaining the Accounts Management System.

建立和维持主要的客户档案并协助宴会销售总监维护管理客户档案管理体系。

19.   Establishes good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).

与内部客户(酒店其它部门)和外部客人(客户,会议承办人,供应商)等建立良好的工作关系。

20.   Actively participates in achieving the departmental goals which contribute to Marketing budget.

积极参与完成部门目标和达到市场预算。

21.   Closely monitors accounts revenue and business production.

接近监控帐户收入和生意产量。

22.   Provides feed-back on market trends and keep updated with client relationships and overall business goals through close communication with Banquet Sales Managers and Director of Banquet Sales.

提供反馈市场趋势,与宴会销售经理和宴会销售总监保持沟通,并与客户保持良好关系,不断更新整体经营目标。

23.   Maximises up-selling opportunities whenever possible.

抓住任何有可能的销售机会。

24.   Assists the Director of Banquet Sales in the forecasting of group room nights and banquet revenue.

协助宴会销售总监预测房间间夜和宴会收入。

25.   Arranges relationship building visitations when necessary.

视需要安排营造关系拜访。

26.   Cross-sells other Hilton Hotels.

与其它酒店交叉销售。

27.   Handles inquiries for re-booking of business and new leads when Sales Managers are not available.

当销售经理没有新新线索时,调查处理生意预定需求和新例子。

28.   Closely communicates with concerned Sales Managers regarding the progress of the negotiation process.

就有关谈判进程的进展状况与销售经理紧密联系。

29.   Conducts site inspections for potential clients when Banquet Sales Managers / Co-ordinators are not available).

当宴会销售经理、协调员没有空闲时,带领有潜力客户做酒店视察。

30.   Attends regular communication meetings with operations staff to update on event details.

参加正常的沟通会议与运作部门在宴会细节上。

31.   Ensures effective and close communication within the department and other departments.

确保和其它部门有效而密切的沟通。

32.   Maintains timely and responsive communication with clients.

及时满足客户需求并保持有效沟通。

33.   To liaise with Food & Beverage Department in ensuring that the hotel hygiene and food safety control standards are maintained.

与餐饮部沟通一起保证酒店食品卫生管理体系的实施。

34.   The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

酒店服务行业是一个24小时不间断营运的行业。必须确保随时提供热情周到的服务。

35.   The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要 ,该部门有权更改或补充该职位描述。

36.   Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。

 



 

1.       Sound communication skills.

具有良好的沟通技巧。

2.       With strong teamwork spirit

拥有较强团队合作精神;

3.       Good interpersonal skills

较强的人际交往能力

4.       Have hotel sales experiences.

有酒店销售经验

5.       Have hotel database.

在客户资源

6.       Ability to work under pressure and deal with stressful situations during busy periods.

能在强压下胜任工作。

7.       Good skills of organization and presentation.

良好组织及展示技巧。

8.       Ability to manage by example.

具有以身作则的能力。

 



Job: Sales


Title: 宴会销售经理

Location: null

Requisition ID: HOT04JYQ
EOE/AA/Disabled/Veterans