Cummins Inc. Product Coverage Analyst in Shoreview, Minnesota

Product Coverage Analyst


Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right .

Our Cummins Business Services Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.

This is an exciting opportunity in Shoreview, MN for a Product Coverage Analyst..

Your impact will happen in these and other ways:

  • Manages warranty claims according to the terms and conditions of multiple contracts for multiple international customers. Participates in continuous improvement efforts and standard work development for the department.

  • Administers warranty claims according to the terms and conditions of multiple contracts for international customers; maintains global customer warranty profiles; manages material through internal and external suppliers for investigation and/or repair.

  • Identifies trends to target and prioritize functional area improvement opportunities.

  • Prepares analytical and interpretive reports for management and continuous improvement efforts.

  • Assists in the improvement of existing tools, and in tools used to analyze and reconcile warranty costs including supplier recovery and partnership agreements.

  • Supports the warranty team by working on assignments for testing, data conversion, and system configuration.


Warranty Administration Procedures - Demonstrates knowledge of the Warranty Administration Manual with understanding of legal bulletins, understanding of the Standard Repair Time creation and challenge process, knowledge of warranty rules in regards to repair practices, understanding of policy guidelines, understanding of technical failure analysis, and knowledge of applications and warranty claim payment systems and processes.

Warranty Data Analysis - Ability to run standard warranty data reports and interpret output with some assistance.

Warranty/Policy Support - Demonstrates knowledge of corporate warranty system and Marketing structure basics to support OEM's, Distributors, and end user customers to maintain excellent partnerships and relationships.

Electronic Service Tools Product Knowledge - Utilizes proper electronic service tools to repair, maintain, and diagnose equipment. Can identify requirements for additional tools. Demonstrated knowledge of process to release new or specialized tools to meet the needs of new product releases.

Communication - Written And Verbal - Is able to effectively and clearly communicate in both written and verbal means.

Manage Execution - Solid understanding of how to manage execution. Manages the performance of self and others through the use of structured tools. Delegates effectively and regularly with solid support and follow through. Uses defined processes to manage execution.

Analyze Issues - Understanding of how to analyze issues. Demonstrates use of analysis skills to learn and analyze information in a timely way. Applies accurate logic in solving problems.

Skills and Experience Required:

  • Support product coverage daily requests from distributors and internal business stakeholders globally.

  • Update warranty coverage related documents and materials including product coverage manual, warranty statements, and extended warranty quoting tool etc.

  • Responsible for product registration, special warranty coverage assignment, serial numbers load etc. in the warranty system.

  • Analyze warranty claim data and perform coverage cost analysis to drive data-driven decision making.

  • Identify warranty system issues and work with IT to improve warranty system capabilities.

Education, Licenses, Certifications

College, university or equivalent required or equivalent experience required

Compensation and Benefits

Base hourly rate commensurate with experience . Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today.

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Primary Location United States-Minnesota-Minneapolis-US, MN, Shoreview, CPG Headquarters Victoria St

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Aug 28, 2017, 8:47:38 AM

Unposting Date Ongoing

Req ID: 1700055K