Home Depot HMS Closing Services Representative in Southfield, Michigan

POSITION PURPOSE

The Closing Representative works in a call center environment in Home Depot's Measurement Services

center. The Representative's role is to provide quality professional customer service that consistently

meets or exceeds Company standards of excellence and customer expectations. The position is directly

responsible for creating, maintaining and improving customer relationships while interacting with

customers on a daily basis during sales and product inquiry transactions. The position is also directly

responsible for meeting and or/exceeding sales, individual call quality and various related department

goals.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

60%-Initiate outbound calls to customers, providing customer service by assessing customer needs and providing installation solutions.

35%-Inbound calls from customers and stores, making adjustments to orders and accepting payment.

5%-Review and edit of drawings in the HDMS installation program. Review and adjustment to quotes.

NATURE AND SCOPE

Position reports to Closing Center Manager

No direct reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 1 year

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:

Previous customer service or retail sales experience is preferred.

Knowledge, Skills, Abilities and Competencies:

  • Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment

  • Ability to set priorities, plan and coordinate work activities and obtain and manager resources so that work objectives are accomplished on time.

  • Position deals with a variety of problems and sometime has to decide which answer is best. The question/issues are typically clear and requires determination of which answer (from a few choices) is the best.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.