Home Depot MARKET SUPERVISOR - SPOKANE in Spokane, Washington
POSITION PURPOSE The Market Supervisor works independently in a traveling field role in support of Home Depot's Measurement Services center. The position is directly responsible for supporting Measure Technicians that directly report into the Market Supervisor. Market Supervisors are responsible for training, assigning and reviewing the Measure Technicians work. The Market Supervisor is an additional resource for the Measure Technicians in the field. When the Market Supervisor is not supporting a Measure Tech or interacting with a store they are focused on taking on site home measurements. Supervisors do are also responsible for holding there direct reports accountable and administering discipline.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES Assisting Managers in reviewing associates daily work and connecting with stores (store walks). Directing and Supervising Measure Technicians and providing additional on the job training. Providing customer service by assessing customer needs, communicating with customers and conducting home measures.
NATURE AND SCOPE Position Reports to Assistant Market Manger or Market Manager Number of Direct Reports: 5
ENVIRONMENTAL JOB REQUIREMENTS Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Travel Typically requires overnight travel less than 10% of the time
MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States.
Education Required:The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 3 years
Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
PREFERRED QUALIFICATIONS Previous customer service or retail sales experience is preferred.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made. - Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. - Demonstrated ability to effectively communicate with customers. - Ability to set priorities, plan and coordinate work activities and obtain and manager resources so that work objectives are accomplished on time. -Associates must have strong computer skills, and understanding for CAD like applications