CACI International Operations and Sustainment Lead in Springfield, Virginia
Team CACI has an exciting and challenging opportunity available for a Technical Lead supporting an Intelligence Community customer’s wide-area (WAN), local-area (LAN) and campus-area (CAN) networks across multiple security domains.
Ensure the overall health and strong posture of complex network architectures. The O&S Lead will be actively involved with all phases of operations and support of network and transport services, including design, implementation, proactive monitoring, troubleshooting and analysis of firewalls, IDSs, VPNs, security controls and policies. Develops operational and mitigation strategies. Maintains compliance with operational requirements as well as ensuring service performance indicators are met or exceeded.
Lead Network Operations and Sustainment team to ensure unsurpassed reliability, availability and serviceability of the customer’s WAN and LAN infrastructure.
Effectively schedule and manage geographically diverse, tiered, 24x7 technical support team.
Responsible for the operational supervision of technical and administrative network support staff and onsite/field service personnel to ensure technical solution expectations are met; overall supervision includes proper planning, process analysis, training and operational efficiency with regards to staff utilization, logistical processes and staff administrative functions.
Work with both corporate and customer leadership to research, analyze, and implement enterprise-wide network solutions/capabilities/enhancements to support customer business/mission goals and objectives, working with several different departments planning business growth, and customer relations, as well as planning, coordinating, directing and executing a program or combination of programs/projects of broad scope and complexity, in respect to contract performance, cost, schedule, and achieving programmatic business objectives through the program lifecycle.
Perform development and implementation of system specifications, designs, integration, testing, and documentation.
Ensure compliance with Service Level Agreements (SLA) and Quality Assurance (QA).
Develop risk management and mitigation strategies; conduct risk assessments and provide recommendations for design.
Manage WAN, LAN, CAN, and remote network as well as incident and problem management.
Oversee network infrastructure sustainment, maintenance, and advanced configurations.
Oversee the reporting, documentation and investigation of all related incidents; lead the development and implementation of corrective measures.
Responsible for staffing of network personnel that will be performing an array of tasks for a 24/7 service that revolves around mission requirements.
Responsible for development and execution of standard operating procedures for network operations.
Evaluate and report on new network technologies to enhance capabilities of the network.
Act as liaison to the contract and customer management, and government Designated Approving Authority (DAA) regarding all network operations status, policies, and procedures.
Ability to work independently with little direction and guidance
Ability to work weekends and evening hours as needed
Exceptional professional and interpersonal skills and experience working at and communicating (oral and written) with Senior Executives within the US Intelligence Community (IC), particularly with the National Geospatial-Intelligence Agency (NGA).
Ability to develop analytical documents and present oral presentations to senior/executive management
Proficient is MS Office suite – Visio, Word, Excel, PowerPoint, and Project
10+ years of experience within the US Intelligence Community customer environment
5+ years of experience in leading an O&S team for a network operation, managing the development, operations, testing, integration, and implementation of enterprise-scale solutions.
3+ years experience providing service level management and/or SLA management
5+ years experience with Operational, Network Security, and LAN/WAN services
Demonstrated organizational and management skills required to coordinate and collaborate with all stakeholders.
Proven track record for identifying and incorporating best practices and procedures that allow for effective implementation and execution of IT Service Management on behalf of customer for both internal and external end users.
Understanding and experience with the DoD Architecture Framework and other key DoD network architecture and strategic planning instructions.
Proven experience with Intelligence Community Directive (ICD) 503 instructions; system accreditation and security system documentation.
Expert knowledge of CISCO firewall/VPN equipment (Adaptive Security Appliance, etc.)
Expert knowledge of IP services (IPv4, VPN, IPv6, Multicast, QOS, SNMP, VOIP, VTC, etc.)
Experience in providing status reports and products to senior management and customers
Experience with Netscreen Firewall, Sidewinder Firewall, McAfee Web/Email Gateway, Netscout, Blue Coat or Cisco ASA, IPS/IDS.
Experience with plans, designs, and evaluations of security systems and architectures.
Typically requires bachelor’s degree or equivalent, and 16 or more years of experience, including three to five years of supervisory/management experience.
- Active Security Clearance: active TS/SCI with eligibility for CI polygraph
- DOD 8570 IAT2 certification
Master’s degree in Computer Science or related field
ITIL v3 Foundations/Intermediate/Expert
ISO 20000 or 27000
Relevant certification in area of expertise
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.