Eaton Corporation Customer Service Representative in Syracuse, New York

Eaton located in Syracuse, NY has an opening for a Customer Service Representative

Position Overview:

Provide world class customer support to both internal and external customers while following all internal policies and procedures to help meet company goals for revenue growth and profitability.

The incumbent will handle between 60 to 100 phone calls, faxes or e-mails per day and responds to inquiries or problems on stock, orders and quotations. The Customer Service Representative administers sales promotions per outlined guidelines and performs other appropriate functions as directed by the Customer Service Manager.

Essential Functions:

  • Communicates directly with customers and outside sales representatives via phone and email to analyze, schedule, expedite, and answer customer's requests to effectively service customer and distributor requirements.

  • Advises customers of product availability, price, application, and terms in line with standard parameters.

  • Accurately processes all customer requests including quotations, purchase orders, credit requests and customer complaints which are received via phone, fax or email.

  • Generate distributor and customer confidence and enhance Eaton Crouse-Hinds image by working to strengthen relationships with customer, distributor and field sales by providing comprehensive, timely, courteous replies to inquiries.

  • Identify opportunities for standards, specifications and orders and communicate to field, and or Customer Service Manager as appropriate, to maximize sales.

  • Recommend products and possible substitutions of products to service customer requirements in line with the Crouse-Hinds World-Class-World-Wide concept.

  • Provide answers to fundamental questions relating to products and their applications. Obtain department assistance as necessary for the more complex inquiries and issue resolution from Sales Service Representatives or Customer Service Manager.

  • Resolves customer complaints typically related to shipping or billing issues. Issues return authorizations and quality notifications as appropriate.

  • Coordinates with other departments to quote price, lead times and delivery dates for stocked and non-stocked product to end customers.

  • Participate in all company sponsored training sessions to improve product knowledge and prepare for more technical responsibilities.

  • Rotate through an 8am-8pm coverage shift and holiday schedule to ensure after hours coverage.

Qualifications

Basic Qualifications:

  • Bachelor’s degree from an accredited institution is required.

  • Minimum 1 year of customer service experience is required.

  • No relocation benefit is being offered for this position. Only candidates that currently reside within the immediate geographical area of Syracuse will be considered

  • Must be legally authorized to work in the United States without sponsorship

Position Criteria:

  • Strong communication and presentation skills

  • Proficient in Microsoft Office Suite

  • Ability to work well with people, remain courteous and tactful even in stressful situations with external and internal contacts.

  • Ability to use sound commercial judgment in communicating sensitive information to field, distributor and end-user contacts.

  • The customer service representative must be knowledgeable in the use of PC’s including current software programs, e-mailing, document imaging, systems and database management.

Preferred Qualifications:

  • Experience in a manufacturing environment is preferred.

  • Experience with SAP is preferred.

  • Call center experience is a plus.

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.

Job: Sales

Region: North America – US/Puerto Rico

Organization: EPG CHD EP Americas

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.