PwC Administrative Support Concierge Specialist - Tampa in Tampa, Florida
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.
We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.
At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.
Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.
It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.
As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.
Administrative Services is led by the National Administrative Services Leader who oversees the extended leadership team for Executive Assistants/Team Assistants, Administrative Support Concierge (ASC), myAdminConcierge (mAC), Dual Support Specialists (DSS), Office Services, Document Production, Meeting and Events, and Project Management.
In the U.S. Markets, the Market Administrative Leader oversees the Executive Assistants, Team Assistants, Office Services, and Meeting and Event teams.
The Administrative Support Concierge (ASC) team provides virtual administrative concierge support to Partners and Managing Directors (MDs). Examples of work performed may include: maintaining their calendars, scheduling meetings and calls with internal and external clients, arranging travel, reconciliation of AmEx expense accounts, client or account research, reviewing their email, responding to routine communications/notes, communicating with client engagement teams, reviewing reports/data and interpreting what information the Partners and MDs need to act on, and updating client relationship information in applicable firm systems. The Admin Support Concierge (ASC) Manager manages ASC resources and facilitates the delivery of high quality administrative support to Partners and MDs
Must be able to demonstrate Microsoft Office Suite (Word, Excel, PowerPoint) proficiency levels consistent with the firm's standards.
A key element of this role is the need to exhibit great flexibility in working beyond a typical eight hour business day as required.
Ability to attend in-office meetings at least once a week and at other times deemed appropriate by their Manager.
Ability to attend in-office training for the first five to seven weeks.
Minimum Year(s) of Experience: 1
Minimum Degree Required: High School Diploma or GED
Degree Preferred: Associate's degree
Demonstrate some level of knowledge in the following areas while providing administrative support virtually to executive-level professionals, preferably for a global network of professional services firms, which includes the following areas:
-Extensive technical knowledge and proficiency in Google, Microsoft Office Suite, Skype, Lotus Notes, WebEx, iPhone, iPad, and social media tools (e.g., LinkedIn) and other emerging mobile and virtual support technologies to provide administrative-related deliverables;
-Identifying and addressing client needs, responding to client and/or team requests promptly and professionally,
readily offering assistance, contributing to a positive, collaborative team environment, and proactively seeking instruction, feedback and coaching to develop and improve performance; and,
-Some experience in an administrative support capacity or customer service environment.
Demonstrates proven abilities and success to provide virtual administration support to senior leaders and partners within a global network of professional services firm, emphasizing the following areas:
-Providing distinctive administrative support virtually through the delivery of exceptional customer service and quality, performing both independently and through leveraging the team to prioritize workflow demands with minimal supervision;
-Communicating effectively with all levels of professionals, emphasizing the use and principles of professional business grammar and writing styles when doing so;
-Applying consistent business acumen and specialized technical knowledge;
-Gaining a proactive understanding of and addressing effectively customers' support needs;
-Participating actively in knowledge-sharing and/or training activities within the team, developing and communicating standard practices, within formal and informal networks;
-Communicating proactively schedule changes and keep executive-level professionals, manager, and backup team aware of changes in a timely manner;
-Learning new technology quickly;
-Mentoring and training others on how to navigate current processes, systems, technology and the firmâ€™s resources; and,
-Managing multiple priorities effectively.