CACI International Help Desk Specialist 3 in Tampa, Florida

Job Description:

Company Name: BITS, a CACI company

Summary:

Come join CACI’s exciting and cutting-edge Cyber Capabilities and Development Division as we push the envelope to enable our nation's cyberspace operations! As a Cyber Capabilities Helpdesk Administrator you will perform daily maintenance and support of numerous networks consisting of Open Source and Commercial Off the Shelf Software Applications.

In CACI's Cyber Capabilities and Development Division (C2D2), there isn’t a day that goes by where you won’t be challenged and have the opportunity to grow in an environment of innovation and fun! Although CACI is a mid- to large-sized company, C2D2 operates like an agile independent small business, developing and executing on long-term projects as well as Quick Reaction Capability development, rapid acquisition, and short-term deliverables. We approach our Customers as mission partners and focus on mission-oriented capabilities that deliver tip-of-the-spear capability.

Duties and RESPONSIBILITIES:

  • Serve in a Helpdesk Administrator position on a team tasked with building and supporting DevOps environment for cyber-focused capabilities.

  • Provide front-line assistance to end-users regarding technical issues with accessing a Linux / Open Source application environment.

  • Provision and manage end user access to the application environment.

  • Provision computer desktops and laptops, including imaging, configuration, and physical deployment.

  • Perform daily system status checks and maintenance.

  • Assist with the development and maintenance of required artifacts – maintenance plans, SOPs, release notes, etc.

  • Regular interaction with client and other-vendor POCs.

  • Participate in team and client meetings to promote effective project communications – daily stand-ups, release planning sessions, user demos and test events.

  • Track software license utilization and renewals.

  • Track hardware/software support contract renewals.

  • Support asset tracking requirements.

  • Function well in a small team environment.

  • Other duties as assigned.

Required Qualifications:

  • Familiarity with a Microsoft Active Directory and Linux environment.

  • Knowledge and understanding of virtualization technology fundamentals.

  • Ability to serve as member of a small but robust technical team

  • Capable of working with / supporting end users with varying levels of technical competence.

  • Strong oral and written communication skills.

  • Strong, detail-oriented analytical and critical thinking skills.

  • The ability to routinely lift up to 50 lbs from the floor to chest height, then lower it to the ground again, is required.

  • The ability to routinely kneel/crawl on the floor to cable/de-cable computers underneath desks is required.

  • US Citizenship required.

Desired Qualifications:

  • Red Hat, Microsoft, and other relevant certifications strongly desired

EDUCATION & EXPERIENCE:

Bachelors Degree and 5+ years of experience or equivalent

PHYSICAL DEMANDS:

At times may require bending, kneeling, crawling & moving about in small spaces

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.