Eaton Corporation Customer Service Representative in Tczew, Poland
The job scope can include: daily cooperation with the customers, ensuring proper part identification and/or application, performing order entry, providing assistance and communication to the customer, completing RMA’s (Return Material Authorizations), reviewing shipping priorities, fulfilling GTM and VAT policies. Main customer contact.
Provide single contact point for customer schedules by all means of communication & effectively communicate & acknowledge all customer orders with delivery dates & quantities.
Receives from Customers scheduling programs and enters their requests into the system and responds to requests to meet customer satisfaction requirements reacting to delivery schedule changes.
Receives Order Entries and controls that all data requested are correctly fill in and manages the data. Insure accuracy of customer invoices.
Obtains answers and responds to customer within stated time frame.
Requests and coordinates shipping instructions for export orders. Inputs export orders into our business system accurately, specifying all documents required, special terms, type of boxing required and method of payment required for the customer.
Responsibility for documentation and works closely with compliance department to insure proper preparation of paperwork and that all requirements are being properly fulfilled.
Route incoming calls in lieu of a telephone operator.
Enters in the Customer Order Systems all the Customers address data and provides team to allow issuing shipping documents and invoicing.
Communicates customer requirements to the people involved.
Meets with Customers in order to improve communication obtaining relevant information and interviews contact people for the CRR.
Receive & process all customer contracts and new prices from Sales Managers..
Process all blanket order schedule changes from customers (daily, weekly, monthly releases). Managing Customer portals (orders and transport) .
- Bachelor’s Degree in SCM, Logistics, Business or related field
· Min 3 years’ experience in manufacturing environment and in customer contacts
· Knowledge of MRP system/ Oracle/ MFGPro/ JDE
· Organization and time management skills.
· Building networking and communication with Eaton plants and customers
· Problem solving skills.
· Team-oriented problem solving skills and corrective action methodology.
· Out-of-the box thinking.
· Commercial sensitivity, business acumen and judgment skills.
· Customer-specific language skills (English (main), German, Italian, French, Spanish, Portugese, Czech) to provide verbal and written communication.
· Ability to communicate effectively with customers and Eaton Business Partners at all levels of the organization.
· Computer knowledge/experience is required in Excel, Word and Power Point.
Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.
At Eaton, we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently—if you’re determined, motivated and focused on improving the world around you—then it’s time to see where a career at Eaton can take you. For more information, visit www.eaton.com/careers.
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Job: Supply Chain / Logistics
Region: Europe, Middle East, Africa
Organization: VEH AUTO Automotive Division
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: Relocation from within hiring country only
Travel: Yes, 10 % of the Time