Thermo Fisher Scientific Team Leader - Media and Buffer Preparation in Thousand Oaks, California
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
This position is focused on service delivery excellence for UnityTM Lab Services. In this role, candidate is responsible for the daily supervision of 5-15 Site UnityTM Lab Services personnel, enabling the team to deliver consistently excellent service to our customers. The Lab Supervisor is responsible for meeting the goals and objectives of the customer location, as determined by customer requirements. Services may include: order processing/purchasing, receiving, storeroom/consignment, inventory management, chemical management, glassware washing, and media preparation. Provide direction and support for on-site associates by establishing processes, procedures and serving as coach to the team. Work in concert with customer management and Thermo Fisher Scientific sales team to ensure that all requirements and service metrics, as outlined in the current contract/agreement, are met on a consistent basis. Act as liaison on behalf of customer and Thermo Fisher Scientific.
Leads a team of on-site staff. Participates in the candidate selection process, trains, and evaluates staff’s performance. Supervises staff in a manner that is consistent with our organizational culture, which is based on four values: Integrity, Intensity, Innovation, and Involvement and on open communication. Actively seeks development opportunities for team members and self. Promotes a friendly environment, good morale and cooperation.
Ensures customer needs are met and high quality service is delivered through a variety of means, including staff meeting or exceeding service levels and through monitoring of the performance, productivity, attendance records and measuring and reporting on performance metrics. Assists in determining the resolution of all customer situations. Reinforces a customer focused orientation.
Interacts with management, sales and the customers on matters concerning functional areas within the department, regularly.
Collaborates with Program Manager and/or Site Manager to quantify all aspects of value creation for the customer through rigorous data collection and reporting. Writes and administers standard operating procedures to support the goals and objectives of the department and the customer. Develops KPI’s, tracks trends, and implements best practices. Report business metrics, target and define new opportunities, act as resource for sales team, act as resource for the customer in the area of service, savings and opportunities.
Must possess a minimum High School Diploma or GED.
Must possess a minimum Bachelors Degree preferred or 2+ year’s equivalent experience in a lab setting. Education in Life Sciences and familiarity with scientific lab environment including basic concepts such as units of measure for solids and liquids.
Demonstrated verbal, written and presentation skills
1-3 years of progressive relevant experience required
Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
Must maintain Thermo Fisher Scientifics’ Four-I Values
Experience in laboratory setting or services preferred
Experience in GLP/GMP environment a plus
Proven excellence in customer service skills
Detail oriented, problem solver, promotes team environment
Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.
Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.
Must possess the organizational skills to multi-task and meet deadlines as needed.
Must be able to use a computer and possess intermediate skills in Microsoft Office suite.
At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.