Eaton Corporation Senior IT Analyst in Tijuana, Mexico

The primary function of this position is to provide client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device,

Printers) support independently from supervision of a supervisor. Customers include all of Eaton’s internal IT users

within a specific geographic Zone. This includes monitoring Incident and Request queues and meeting defined SLAs for

Incident and Request resolution.

  • Follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request

Management, Problem Management and Project Management to serve internal IT users and drive high performance

against operational metrics.

  • Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2 Sites, and

participation in site BCM Workshops for sites within the geographic Zone.

  • Participate in application, infrastructure, security and OpEx initiatives and support activities as needed related to site

infrastructure that requires physical on-site presence, interaction with site personnel and/or expertise about site-based IT

systems.

  • Participate as part of a team related to trouble-shooting and resolution of larger IT System issues. May also participate in

efforts related to Root Cause Analysis and Problem Management.

  • Influence IT budgeting, forecasting and spending for SIS and Zone IT budgets.Qualifications- Microsoft Operating Systems

  • Microsoft Office Suite

  • Endpoint Devices – PC, Laptop, Mobile Devices, PC Peripherals

  • Other IT Infrastructure (working knowledge) – network, servers, storage, phone systems

  • Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial

PCs, RF Scanners, etc.

  • Customer Service

  • Use of ticketing system and meeting Service Level Agreements

  • IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and

Change Management

  • Bachelor Degree in business or technology

  • 3 years IT experience (preferred)

  • ITIL, MCSA, or comparable certification preferred

  • Bilingual (English/Spanish) is a must

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.

At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.

Job: Information Technology

Region: Latin America

Organization: Corporate Sector

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: Relocation from within hiring country only

Travel: Yes, 25 % of the Time