Eaton Corporation Customer Support Engineer in Titchfield, United Kingdom
State the primary function or overall purpose of your position.
Eaton Limited has an opening in the Technical Services Department for a customer support engineer as a replacement. This role is responsible for:-
Provide immediate technical support and resolution of issues within the workshop
Create and update technical data, CMM, RRI and Route cards
Best practice opportunities and rework schemes – Cost Savings
Attend and support Trier 1 meetings
Support and Improve OTD
Conduct Warranty adjudication within the targeted time
Product investigations involving detailed report writing and root cause and corrective action
Clear communication both internal and external customers
Leading 8D events effectively
Warranty reduction activities and in-service performance reviews
Provide 24/7 Out of hours Technical Assistance Team
ESSENTIAL FUNCTIONS: (Limit yourself to 8-12 statements)
List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above.
Meet Aftermarket goals, activities and strategies in accordance with the strategies identified by the Product Support Manager.
Meets performance plans and targets and take corrective action as required to meet these goals.
Ability to manage customer relationships while continuously improving Eaton’s reputation.
Drives focus on Technical Support to the Customer and throughout Eaton Limited.
Reviewing In-service performance of our products and conducting reviews to improve it (if required)
Manage workloads and customer expectations
Produce and execute internal and external training packages
Manage 8D events effectively and communicate the results and corrective actions
Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.
At Eaton, we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently—if you’re determined, motivated and focused on improving the world around you—then it’s time to see where a career at Eaton can take you. For more information, visit www.eaton.com/careers.
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Region: Europe, Middle East, Africa
Organization: AER FMC Fuel Motion Control Systems
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No