IBM MS Dynamics CRM Consultant in TORONTO, Ontario

IBM Global Business Services: Join a Leader. Consult with us. IBM Global Business Services helps top-tier clients solve their most complex business and technical issues. As a Microsoft Dynamics Customer Relationship Management (CRM) Consultant, you will deliver innovative business consulting, business process design, systems integration, and application design and management to leading sector organizations in 17 industries worldwide. With access to resources that only a global leader can provide, you will learn valuable skills, gain access to a vast and diverse network of talented professionals, and enjoy unparalleled career, training, and educational opportunities. Visit for more information.We are currently seeking experienced a Microsoft Dynamics Customer Relationship Management (CRM) Consultant to support our clients. The consultant in this role:

  • Participates in every aspect of the implementation from initiation and start up, analysis, design, development, testing and cut over for go-live and support.

  • Collaborates with stakeholders and subject matter experts throughout the client organization to ensure a comprehensive set of requirements are aligned to business objectives, gaining a full understanding of current business processes.

  • Provides in-depth knowledge of Microsoft Dynamics CRM and evaluates the customer’s business processes against the standard Microsoft Dynamics CRM functionality.

  • Ideally has one or more certifications in Microsoft Dynamics CRM

  • Demonstrates experience in use of the prescribed Microsoft Dynamics implementation methodologies, Sure Step and Agile, and understands the key activities and deliverables for the client engagement.

  • Has industry experience and understands challenges and risks when implementing vertical applications, primarily within Public Sector, and Financial Services Sector.

  • Is accountable for the documentation of the technical design which express what actions a solution must take and what outcome is expected.

  • Conducts technical proof of concepts for first of a kind, unknown, or complex situations

  • Has experience in developing integrations of CRM to various types of external systems and can recommend an approach and technology for each case

  • Has experience with development of custom extensions, plug-ins and other customizations.

  • Works with off-shore design, development and/or testing teams to coordinate deliverables, schedule milestones, quality, etc.

  • Has experience with MS Team Foundation Server (TFS) and build deployment automation

  • Understands, evaluates, and contributes to complementary Microsoft technologies that support Dynamics CRM implementations, like SharePoint, Outlook, Field Service, Project Service, self-service portal, and Unified Service Desk (USD), etc.

  • Installs Microsoft Dynamics CRM on premise software on client infrastructure

  • Participates in business development activities, from opportunity identification, qualification, scoping, solutioning, proposal writing, orals presentations and demonstrations.

  • Bachelor's Degree or Diploma

  • At least 10 years of experience delivering various projects involving Dynamics CRM or similar technologies.

  • At least 6 years experience in Microsoft Dynamics CRM Sales, Service, or Marketing modules

  • Experience in Microsoft Sure-Step Implementation or Agile Methodology

  • Readiness to travel up to 4 days a week (home on weekends-based on project requirements)

  • Has Canadian federal government security clearance or is willing and capable of obtaining the same.

  • English: Fluent

Global Services

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.