Verizon Provisioning Specialist in Tulsa, Oklahoma
What you’ll be doing...
The provisioning position is responsible for supporting Verizon’s customer requests for telecommunications services. Provisioners will design, implement and ensure requests are processed in a timely manner to meet our customer’s expectations. They will also be required to document all order activity and ensure data integrity in all of our system. In addition, this position will be responsible for communicating all milestones to our customers and internal teams thru-out the order lifecycle.
Receive orders from sales or customers; confirm receipt and verify information on order form.
Enters information into proper system; monitor and track status and communicate with customers.
Resolve jeopardy situations that may delay order completion and notify customer if dates cannot be met.
Design circuits using Circuit Inventory System; create ASR and verify that all fields are accurate for LEC; track, receive and verify FOC and DLR from LEC.
Schedule orders for installation, monitor status and manage first-level escalations.
What we’re looking for...
Bachelor’s Degree or one or more years of work experience.
Excellent communication experience
2 years of industry specific technical experience
Ideally You will Also Have:
Experience at a service provider level.
A general knowledge of Telecom services
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.