Marsh & McLennan Team Leader II in Urbandale, Iowa

Provides support to help clients coordinate solutions, manage accounts, obtain advice and administer plans. Ensures customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs. Resolves and oversees customer issues surrounding consulting, information, and software services, solutions and products. Responds to client inquiries by phone, email or other medium. Investigates and communicates solutions and answers to external client inquiries regarding product and service solutions. Coordinates with other customer service representatives and teams to address customer support needs.

Responsibilities:

Independently reviews, researches, and responds (via phone or e-mail) to unique and non-routine inbound calls, emails, and internet inquiries for external clients that requires advanced knowledge of client products and services. Conducts extensive research by reviewing all available internal Mercer resources and external client knowledge to answers inquiries and resolves problems. Reviews and assess client customer service needs and assists in the development of client strategy plans. Reviews client strategy plans with management. Provides guidance to junior customer service representatives on how to respond to client inquiries by sharing extensive knowledge and experience and suggesting responses to resolution of client issues. Qualifications College Degree or two to four years’ experience in insurance. Excellent written and verbal communication skills. Excellent organizational and time-management skills to handle multiple tasks. Detail oriented to ensure accuracy. Ability to work effectively in a team environment. Leadership skills to provide direction and guidance to students. Excellent computer skills and the ability to navigate through multiple systems without assistance. Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity . Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.