Marsh & McLennan Training Coordinator in Urbandale, Iowa
To deliver superior service to our clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable and repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews claims, data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company (e.g., legislation impacting claims processing, regulations impacting business operations and QA standards).
Assists in development of instructional design and training on Marsh-developed applications in classroom and On-The-Job learning environments. Maintains, sources and prepares information and materials to be ready for distribution to practice groups, functions, teams, and external audiences. Provides post-training support as needed to ensure high quality service. Assists internal teams and clients to design effective training programs while staying within budget and timelines. Assists in managing coordination, deployment and technical assistance on technology projects. Assists with client onboarding and training new agents. Supports in maintaining project plans, status reports and attends staff and stakeholder meetings on a regular basis. Qualifications College Degree or one to three years’ experience in training and development or related field. Ability to document processes and procedures to effectively communicate to colleagues. Excellent written and verbal communication skills. Excellent organizational and time-management skills to handle multiple tasks. Detail oriented to ensure accuracy. Ability to work effectively in a team environment. Leadership skills to provide direction and guidance to students. Ability to manage time and training resources. Basic computer skills and the ability to navigate through multiple systems without assistance. Proficient in Microsoft Office. Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity . Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.