Home Depot SR SYSTEMS ENGINEER in Vancouver, Washington
Working at the world's fourth largest retailer mixes the best of many worlds: cutting-edge technologies meet real business needs meets real customers who spend billions of dollars at our stores in North America.
What is it like to work at The Home Depot QuoteCenter?
We were a startup once upon a time and much of our startup culture still exists: the agility of a small operation, the impact that comes with being a leader in our industry. Our engineers use the latest open source technologies to build new products that facilitate 9-figure project sales at The Home Depot. We invest proactively in our people. We sponsor developer events, including .Net Fringe, NodePDX and PADNUG, and our developers headline workshops to teach Portland-area web developers how we use cutting-edge technology to solve real world problems. The mission of the QuoteCenter product team is to radically reimagine the shopping experience at Home Depot utilizing the latest web technologies and data tools.
What problem will you be solving in this role?
Managing and administering our cloud and network infrastructure to improve performance and reliability.
Manage Cloud Environments (Google Cloud, Rackspace)
Administer Virtual Infrastructure Resources (VMs, Clusters, Networking)
Administer Networks (DNS, Firewalls, Cloud, VPN)
Administer OS Platforms (Windows, Linux)
Manage Infrastructure Risks: Security, Availability, Performance
Assist App Platform Team with SDLC pipeline automation
Assist Site Reliability Engineering with automation and optimizations to improve reliability
Service/Support needs of Product Teams
Strong work ethic and reliability
Wants to live in the details
Dedicated experience administering networks and operating systems
Systems automation/scripting experience
What tools do we use?
Operating systems (Windows/Linux)
Systems scripting (Powershell, Bash)
Cloud Platforms/Providers (Google Cloud, Rackspace)
Infrastructure deployment (Atlas, Terraform, Packer, Vault)
Monitoring solutions (New Relic, Elastic Beats)
Security and compliance Scanning tools (Qualsys)
ITSM/Ticket Management (Jira)
How will we interview for this role?
Aptitude is our first and most important desired attribute. We need problem-solvers who make a living as coders. We need engineers who can learn new tools and languages because our technology stack has a habit of evolving quickly in response to real business needs. Our technology stack is a toolbox from which we draw different tools to solve problems. Sometimes we add new tools to that toolbox. You won't find us giving random code tests or drilling you on a specific language. You can expect to be asked questions that will help us determine your ability to solve problems. We interview candidates with 2-3 interviewers so we can understand what your work style might be like in our cross-functional team environment.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
Perform installation, maintenance and support of system software, hardware and infrastructure and user support for moderately complex projects. May oversee this effort if acting in team lead capacity. Perform store & SSC engineering and roll-out implementation. Perform configuration, debugging and support for infrastructure platform for moderately complex projects. Perform root cause analysis for service interruption recovery; create preventative measures. Provide technical direction to System and Associate Engineers, Operations Specialists, and contractors. Interface with Business Stakeholders on all applicable projects. Update manager on all escalated issues.NATURE AND SCOPETypically reports to Manager, Information Technology Responsible for helping others and providing on-the-job training or guidanceENVIRONMENTAL JOB REQUIREMENTSEnvironment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Travel: Typically requires overnight travel less than 10% of the time.Additional Environmental Job Requirements: MINIMUM QUALIFICATIONSMust be eighteen years of age or older.Must be legally permitted to work in the United States.Additional Minimum Qualifications:Education Required:The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.Years of Relevant Work Experience: 3 yearsPhysical Requirements:Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).Additional Qualifications:Knowledge and experience with computer hardware, operating systems and system software.Preferred Qualifications:
What is expected of a Senior Systems Engineer at QuoteCenter?
Senior Systems Engineer are looked to for leadership on large and small projects. We need senior Senior Systems Engineers to:
Exhibit influence derived from past leadership experience
Demonstrate work ethic that motivates and encourages others on their team
Mentor less-experienced members of their team
Prepare to become a lead if the opportunity presents itself
Self-direct: able to lead a pair
Bring depth - be very skilled in certain parts of the technology stack
Bring breadth - not isolated to a single segment of the technology stack
QuoteCenter's engineers have the challenge (and fun) of taking on a wide variety of problems and directly affecting users and the business. The following is a list of attributes found in successful QuoteCenter engineers:
Problem SolvingWork collaboratively with business stakeholders, user experience designers, and your fellow engineers to create a solution. Build domain knowledge and understand the user & business problems you're solving.
Quality DeliverablesGood software architecture - at QuoteCenter every engineer is an architect. You are responsible for creating systems that are appropriately maintainable, scalable, and extensible. Good software implementation - conform (and contribute) to team conventions and industry best practices. Work ethic and self-direction are keys to success on your team.
Taking OwnershipWhen a problem comes to your attention, take care of it. If you're too busy with something more important either assign it to someone else or set a reminder to come back to it later. Think through the business goals and desired outcomes of the projects you're involved in and what could go wrong. If you see something that needs doing and feel you could do it, take it on and talk to your team leader \ manager about your interest in that area. Be organized in your work. We will equip you with a variety of tools that allow for quick, transparent organization so your colleagues can access your knowledge a day when you may not be at work.
Always LearningBe willing to learn whatever technologies, tools, or patterns necessary to solve a problem. Don't avoid a problem because "someone else 'owns' the code" - learn the code, learn the domain, solve the problem.
Effective CommunicationWrite and speak clearly and concisely. Be prepared to explain your work, decisions, and ideas to your colleagues. We try to let decisions stand on their own merits, not on tradition or title. Be prepared to graciously challenge ideas that don't seem right, no matter where they originate. We utilize Slack for much of the day-to-day, quick communication and notification needed across our cross-functional teams. Email is great, as well, though not as closely watched.
Good TeammateHave a sense of humor. Build relationships with your colleagues. Work out differences with your colleagues directly. Go to your manager if your unable to resolve it there. Actively work to disrupt backchannel and office politics. Look for ways to make the work environment better for everyone.
Knowledge, Skills, Abilities and Competencies:Solid knowledge of the PC (hardware and software) is essential.
Ability to listen to what the user is saying and then interrpret what he/ she is trying to get across. Ability to work autonomously and with a diverse team. Ability to communicate at all levels within the organization. Ability to present ideas and manage projects.