Marsh & McLennan Client Services Pension Team Leader in Vernon Hills, Illinois

The Client Services Team Leader is responsible for overseeing the day-to-day management and development of a client team. To fulfill this role, the Team Leader will:

Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met; extensive contact with clients and Mercer consultants Serve as a subject matter expert on the client's plans and administrative procedures; serve as the key resource for day-to-day issues Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client's plan and benefit regulations by testing their knowledge and through training and development Manage client business process and identify areas for continued improvement; may support more then one client team based on project scope and complexity