Combined Insurance AVP, Claims - General Adjuster Supervisor in United States
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
AVP, Claims - General Adjuster Supervisor
Ensure appropriate and proactive handling activities in all phases of the claim, including coverage, investigation, case management, reserving, evaluation, negotiation, and file documentation.
Ensure thorough coverage evaluations, and detailed analysis that are well documented. Escalate and appropriately communicate coverage issues to Discipline leadership as appropriate.
Demonstrate, implement and coach General Adjuster team on effective resolution and claim strategies to ensure favorable disposition of each claim.
Coach GA team to proactively adjust losses and utilize aggressive diary management system to achieve favorable
inventory results and prompt resolution.
Maintain current oversight diaries on files as necessary to monitor development, provide direction and identify trends that require positive reinforcement or attention for improvement.
Adhere to individual authority grants, all statutory and regulatory requirements and fair claim practices and local compliance requirements, including examiner licensing.
Where appropriate, participate in claim committee process both as a participant on claims in inventory and as a resource to others.
Ensure all GA files are handled in accordance with all aspects of the Best Practices.
Exposure recognition – Ensure that exposures are quantified as soon as possible.
Assist EGAs, SDRs and RDMs in a technical capacity with claims that are high value and/or complex.
Compile effective Executive Summaries on files/issues as necessary/appropriate; escalate to SDR and other Tower leadership.
Ensure timely & accurate reserve practices are being followed to cultivate favorable reserve adequacy results.
Manage authority requests for all experts with an emphasis on building consultants; ensure vendors are routinely provided specific direction as to scope, budget and timely reporting.
Collaboratively utilize GA field staff resources to minimize use of IAs thereby maximizing opportunities to have Chubb staff providing service to our customers.
Oversee preparation of LLRs, reserve notifications and risk advisory reports to internal partners per guidelines on all eligible claims.
Provide a level of service that generates positive commentary and results on surveys indicative of customers being highly satisfied; results should meet or exceed today’s traditional standards (96%).
Bachelor’s degree or equivalent education.
Designations from CPCU, SCLA, AIC, etc. are preferred.
Demonstrated management and leadership capabilities.
Minimum of 5-7 years of claims handling experience.
Prior management responsibilities are helpful.
Extensive coverage/contract knowledge.
Strong analytical and investigative skills;
Strong abilities in coverage application, litigation, and contractual relationships,
Knowledgeable in damage evaluation for residential and commercial properties; ability to resolve high-exposure claims.
Superior verbal and written communication skills, including large-group presentation skills.
Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.
Title: AVP, Claims - General Adjuster Supervisor
Requisition ID: 312074